Cybersecurity Engineer for Network Support

hace 2 meses


Xico, México Fortinet A tiempo completo

About the Role

Fortinet is seeking a skilled Cybersecurity Engineer to join our team. As a member of our network support team, you will be responsible for providing advanced troubleshooting and technical expertise on Fortinet products.

Job Responsibilities

  • Advanced troubleshooting on the full range of Fortinet products
  • Collection, analysis, and change recommendations of configuration information, customer network information, and/or packet trace information
  • Provide customer education where needed due to gaps in networking, product knowledge, processes, etc.
  • Consultation of technical documentation, bulletins, and release notes for known problems
  • Reproduction of customer environments on lab equipment; work with L3 support to isolate and solve problems; recommend potential new solutions
  • Follow up on technical cases including proper escalation and management of the case until case closure
  • Manage customer communication and expectations until the closure of each case

Requirements

  • Typically requires field sales experience
  • Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company
  • Understanding of TCP/IP, routing protocols, L2/L3 switches: Security product firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable
  • Ability to speak Portuguese is a plus
  • An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus

About the Salary

We offer an estimated annual salary of $85,000 to $110,000 based on location and experience.



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