Cybersecurity Engineer for Network Support
hace 2 semanas
About the Role
Fortinet is seeking a skilled Cybersecurity Engineer to join our team. As a member of our network support team, you will be responsible for providing advanced troubleshooting and technical expertise on Fortinet products.
Job Responsibilities
- Advanced troubleshooting on the full range of Fortinet products
- Collection, analysis, and change recommendations of configuration information, customer network information, and/or packet trace information
- Provide customer education where needed due to gaps in networking, product knowledge, processes, etc.
- Consultation of technical documentation, bulletins, and release notes for known problems
- Reproduction of customer environments on lab equipment; work with L3 support to isolate and solve problems; recommend potential new solutions
- Follow up on technical cases including proper escalation and management of the case until case closure
- Manage customer communication and expectations until the closure of each case
Requirements
- Typically requires field sales experience
- Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company
- Understanding of TCP/IP, routing protocols, L2/L3 switches: Security product firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- Ability to speak Portuguese is a plus
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus
About the Salary
We offer an estimated annual salary of $85,000 to $110,000 based on location and experience.
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