Cybersecurity Engineer for Network Support

hace 2 semanas


Xico, México Fortinet A tiempo completo

About the Role

Fortinet is seeking a skilled Cybersecurity Engineer to join our team. As a member of our network support team, you will be responsible for providing advanced troubleshooting and technical expertise on Fortinet products.

Job Responsibilities

  • Advanced troubleshooting on the full range of Fortinet products
  • Collection, analysis, and change recommendations of configuration information, customer network information, and/or packet trace information
  • Provide customer education where needed due to gaps in networking, product knowledge, processes, etc.
  • Consultation of technical documentation, bulletins, and release notes for known problems
  • Reproduction of customer environments on lab equipment; work with L3 support to isolate and solve problems; recommend potential new solutions
  • Follow up on technical cases including proper escalation and management of the case until case closure
  • Manage customer communication and expectations until the closure of each case

Requirements

  • Typically requires field sales experience
  • Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company
  • Understanding of TCP/IP, routing protocols, L2/L3 switches: Security product firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable
  • Ability to speak Portuguese is a plus
  • An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus

About the Salary

We offer an estimated annual salary of $85,000 to $110,000 based on location and experience.



  • Xico, México Cisco Systems, Inc. A tiempo completo

    Cisco Systems, Inc. seeks a highly skilled Cybersecurity Solutions Engineer - Network Security to join our team. About the Role:You will be part of Cisco's Technical Services team, providing technical support for Firepower Security technologies to customers and partners. Your primary focus will be on troubleshooting complex network problems, collaborating...


  • Xico, México Cisco Systems A tiempo completo

    Cisco Systems is seeking a highly skilled Cybersecurity Network Engineer to join our team in the Americas Region. As a key member of our Technical Services team, you will play a crucial role in helping customers deploy and operate their networks effectively while delivering the best possible customer experience.Company OverviewWe are the Internet's...


  • Xico, México Sequoia Connect A tiempo completo

    Job Title: L3 Network Support EngineerAbout the Role:We are seeking a highly skilled L3 Network Support Engineer to join our team at Sequoia Connect. As a key member of our network operations team, you will be responsible for managing and supporting our complex network infrastructure.Key Responsibilities:Manage and support routing protocols such as EIGRP,...


  • Xico, México Cisco Systems, Inc. A tiempo completo

    About the RoleCisco Systems, Inc. is seeking a skilled Network Solutions Engineer to join our team in Mexico. As a Network Solutions Engineer, you will play a crucial role in supporting premium support accounts and providing select account premium support for customers who purchase this service.Key ResponsibilitiesSupport break-fix issues with customers and...


  • Xico, México Capgemini A tiempo completo

    OverviewCybersecurity is a top priority for organizations, and we're looking for a seasoned expert to lead our efforts in designing and implementing secure network architectures. As a Cybersecurity Architect Leader at Capgemini, you will be responsible for developing reference architectures and technical security designs for cloud, on-premise environments,...


  • Xico, México Megaport A tiempo completo

    **About Megaport**Megaport is a global leader in Network as a Service (NaaS), revolutionizing the way businesses connect to the cloud. As a key player in the industry, we partner with top technology companies, including Amazon, Microsoft, Google, IBM, Oracle, and NYSE. Our company is publicly traded on the Australian Stock Exchange, and we have a lean,...

  • Senior Network Engineer

    hace 2 semanas


    Xico, México Stateside A tiempo completo

    **Job Summary** At Stateside, we are seeking a skilled Senior Network Engineer to join our team. As a network automation specialist, you will be responsible for designing monitoring best practices for all network infrastructure services and evaluating new and emerging network management and security tools. Your key responsibilities will include proactively...


  • Xico, México Td Synnex A tiempo completo

    **About the Role**:The Cybersecurity Solutions Engineer delivers turn-key solutions for cybersecurity and related vendor technologies. Implements advanced services leveraging their expertise in Security, Cloud, and Networking.**Key Responsibilities**:Deliver a turnkey security systems ready for data migration or advanced software configuration- Supports...


  • Xico, México Cisco Meraki A tiempo completo

    Job SummaryCisco Meraki is seeking a highly skilled Network Support Engineer to join our team. As a Network Support Engineer, you will be responsible for providing exceptional technical support to our growing client and partner base.Key ResponsibilitiesDiagnose and resolve complex network-related issues reported by Cisco Meraki customers and...


  • Xico, México Cisco Meraki A tiempo completo

    At Cisco Meraki, we're seeking a skilled Network Support Engineer to join our team. As a Network Support Engineer, you will be responsible for providing exceptional technical support for our growing client and partner base.Key Responsibilities:Diagnose and solve wireless, security, switching, and other various network-related issues reported by Cisco Meraki...


  • Xico, México Morrison Express A tiempo completo

    About Morrison ExpressMorrison Express is a multinational company with over 90 offices in major cities across the globe, specializing in freight forwarding for Fortune 500 companies. We have an extensive network serving clients in more than 250 cities, committed to delivering efficient and secure logistics solutions.Job OverviewWe are seeking an experienced...

  • Network Engineer

    hace 1 mes


    Xico, México FICO A tiempo completo

    About the RoleFICO is seeking a highly skilled Network Engineer to join our team. As a Network Engineer, you will be responsible for designing, implementing, and maintaining our network infrastructure to ensure high availability and performance.Key ResponsibilitiesDesign and implement network security solutions, including firewalls and intrusion detection...


  • Xico, México Cisco Systems A tiempo completo

    Cisco Systems is seeking an experienced Technical Consulting Engineer to join our team. This role offers a rewarding career opportunity with a competitive salary range of $120,000 - $180,000 per year, depending on experience and location.In this position, you will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers,...

  • Network Engineer

    hace 4 semanas


    Xico, México FICO A tiempo completo

    About the RoleFICO is seeking a highly skilled Network Engineer to join our team. As a Network Engineer, you will be responsible for designing and managing security solutions, including firewalls and network intrusion detection systems. You will also manage all network hardware and equipment, including routers, switches, firewalls, and load balancers.Key...

  • Cybersecurity Engineer

    hace 2 semanas


    Xico, México L'Oreal A tiempo completo

    Job DescriptionL'Oréal is undergoing a significant transformation in the data and technology sector, necessitating the creation of dynamic and multidisciplinary teams from diverse backgrounds to accelerate the company's Beauty Tech transformation.We are seeking a highly skilled and experienced Cybersecurity Engineer to join our team in the following...

  • Senior Support Engineer

    hace 4 semanas


    Xico, México Ericsson A tiempo completo

    Job DescriptionWe are seeking an experienced Senior Support Engineer to join our team at Ericsson. As a key member of our organization, you will provide technical support to our customers, working with the latest technologies in IMS and Telecom Cloud.Your primary responsibilities will include troubleshooting and resolving complex issues, handling customer...


  • Xico, México Nubank A tiempo completo

    Nubank is a leading fintech company revolutionizing the financial services industry with its innovative digital banking solutions. Based in Brazil, we have been servicing millions of clients since 2014 with our mobile-controlled credit card product and digital bank account. We're a technology-driven financial services unicorn funded by top investors like...


  • Xico, México Gigamon A tiempo completo

    At Gigamon, our goal is to provide a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This pipeline helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their...


  • Xico, México Capgemini A tiempo completo

    **Job Summary**Cybersecurity Architect LeaderCapgemini is seeking a highly skilled Cybersecurity Architect Leader to join our team. As a Cybersecurity Architect Leader, you will be responsible for designing and implementing robust and scalable security architectures for our clients.**Key Responsibilities**- Develop and maintain security architecture...


  • Xico, México Epam Systems A tiempo completo

    **Senior Network Support Engineer Position Summary:**We are seeking a highly skilled Senior Network Support Engineer to join our team at Epam Systems in Mexico.As a key member of our infrastructure support team, you will be responsible for ensuring the effective administration of our business record, troubleshooting issues, and developing comprehensive...