Network Solutions Engineer

hace 6 días


Xico, México Cisco Systems A tiempo completo

Cisco Systems is a leader in the technology industry, and we're seeking an experienced Network Solutions Engineer to join our team in the Americas region.

**Job Summary**

We are looking for a highly skilled Network Solutions Engineer to provide technical support and expertise to our customers in the Americas region. As a member of our Technical Services team, you will be responsible for delivering high-quality technical support and solutions to our customers, ensuring their network infrastructure is running smoothly and efficiently.

**Key Responsibilities**

* Provide 2nd/3rd level technical support for SD-WAN technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers* Act as focal point for large account network problem resolution* Utilize moderate to complex lab setups to recreate and solve problems* Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved

**Requirements**

* Customer Support Experience (3-5 years) or Bachelors in a technical field (CS/EE/CompE preferred) equivalent to match 3-5 years of experience* Enterprise and Service Provider (SP) customer support experience* Collaborative mindset and being able to present solutions and take technical decisions partnering with different stakeholders - Sales, BU, Customer etc.* Understanding Network designs and topologies* Effectively collaborates across technology silos to drive customer success and builds cross-technology knowledge

**Nice to Have**

* Cisco technology (CCNP) certificate - Preferred* Linux and virtualization background* Experience with SDWAN - Preferred* Knowledge in VPN, or other Security technologies - Preferred* Protocols : BGP, OSPF and EIGRP* Platforms : IOS-XE, vEdge, vManage, Nexus switches, Catalyst family

**Estimated Salary:** $120,000 - $180,000 per year, depending on location and experience. We offer a competitive compensation package, including bonus opportunities, stock options, and comprehensive benefits.



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