Payment Operations Specialist

hace 6 días

Ciudad de México, Ciudad de México Wetravel Inc. A tiempo completo
About Wetravel Inc.

We are a leading fintech company that provides innovative solutions for travel organizers to manage their trip offerings, take bookings, process payments, and digitize their operations.

Our mission is to empower travel organizers to succeed in the competitive travel industry by providing them with the tools and support they need to grow their business.

We are committed to building a high-performance culture that rewards top performers and expects a fast-paced, demanding, and customer-centric work environment.

Job Summary

We are seeking a highly skilled Payment Operations Specialist to join our team. The successful candidate will play a critical role in safeguarding the integrity of our payment processes by focusing on payment screening and transaction monitoring.

The ideal candidate will have strong experience in payment operations, including managing payments, refunds, wire transfers, and ledger management. They will also have expertise in using fraud detection tools and techniques to prevent fraudulent activity.

Key Responsibilities
  • Payment Screening: Help manage the screening process for incoming and outgoing payments to detect and prevent fraudulent or suspicious activities.
  • Transaction Monitoring: Implement and manage robust transaction monitoring processes to detect unusual patterns, behaviors, or transactions.
  • Fraud Detection: Identify and report any fraudulent or suspicious activity related to incoming card and bank payments.
  • Dispute Management: Provide comprehensive support and guidance to WeTravel users throughout the dispute submission process.
  • Cross-functional Coordination: Collaborate with internal teams and external partners to address customer inquiries, requests, or issues promptly and effectively.
Requirements
  • Education: Bachelor's degree in banking, finance, accounting, or a related field.
  • Experience: Strong experience in payment operations, including managing payments, refunds, wire transfers, and ledger management.
  • Skills: Expertise in using fraud detection tools and techniques to prevent fraudulent activity, strong analytical and problem-solving skills, and excellent communication and interpersonal skills.
  • Language: Fluency in Spanish would be an advantage.
What We Offer
  • Attractive Compensation: Competitive salary and benefits package.
  • Unlimited Paid Time Off: Flexible work arrangements to support work-life balance.
  • Annual Team Offsite: Opportunities to connect with colleagues and build relationships.
  • Cambly for Colleagues: Language support for colleagues who need it.
  • Access to Headspace: Mindfulness and well-being resources.
  • 2-Week Cross-Functional Onboarding Program: Comprehensive training and onboarding experience.
  • Maternity and Paternity Benefits: Support for new parents.
  • The Latest Apple Tech: Up-to-date technology to support your work.
  • A'Dam Program: Opportunities to visit our Amsterdam office.

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