Operations Director

hace 1 día


Xico, México Careers At Virtualstaffing A tiempo completo
Operations Manager Job Description

We are seeking an experienced Operations Manager to join our team at Virtual Staffing Careers. As an Operations Manager, you will play a critical role in ensuring the smooth day-to-day operations of our organization.

Key Responsibilities:
  • Provide comprehensive support for overall operations, acting as a key liaison between Legal Soft and the client
  • Uphold accountability for VA performance, KPI setting, managing VA time-off requests, attendance, and enhancing overall productivity
  • Contribute to the retention of VA talent by monitoring morale and working with both Legal Soft and our clients to ensure their satisfaction
  • Work closely with internal HR and COO to identify custom training for the client, including platform usage, internal onboarding protocol, etc.
  • Boost virtual assistant performance
  • Document and report staff concerns, facilitating amicable resolutions benefiting both the staff and the firm
  • Ensure team members have the necessary resources to perform their roles effectively
  • Collaborate with the Director of Operations to identify inefficiencies in workflows
  • Develop and implement process improvements to enhance productivity and efficiency
  • Coordinate with the Virtual Assistants, providing support, guidance, and ensuring they adhere to firm policies and procedures
  • Assist in tracking overall VA morale and identify staff at risk, coordinate with Team Leads and the client to best retain if situation warrants
  • Maintain accurate records of operations, prepare reports, and generate metrics to monitor and evaluate team performance
  • Support in interviewing, training, onboarding, and offboarding of new team members, ensuring they are equipped with the knowledge and tools necessary to succeed in their respective roles
  • Create Standard Operating Procedures (SOPs)
  • International travel to the U.S. up to once a year
Requirements:
  • 5+ years of experience as an Operations Manager or in a similar role
  • Good knowledge of operations management
  • Excellent skills in reporting and using Excel sheets
  • Tech savvy with various platform usage
  • Experience with forecasting models
  • Experience with databases and project management software
  • The ability to interpret financial data and allocate budgets
  • Exceptional communication skills
  • BSc in Business Management or similar field - nice to have
  • Excellent skills in reporting and using Excel sheets
  • Must be willing to work during Pacific Time (Local California Time)
  • With own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10mbps
Soft Skills Required:
  • Excellent leadership skills
  • Good at problem-solving
  • Strong attention to detail
  • Collaborate well with others
  • Focused on continuous improvement for the business and personal growth
  • Excellent critical thinking and decision-making skills
  • Strong time management skills
Benefits:
  • Competitive Compensation: Earn a salary rate of US $7 - $8 per hour for a full-time commitment of 40 hours per week
  • $200 - $1,000 quarterly growth/retention bonus
  • Additional sign-on bonus. $100 for your 1st 30 days, additional $200 for your first 90 days
  • VISA reimbursement bonus. All-inclusive travel to U.S.A every year
  • Thriving Towards Retirement: Build a secure future with our retirement plan, ensuring you're well-prepared to embark on your next chapter when the time comes
  • Health Guardian: Your well-being is our top priority. Enjoy comprehensive health insurance coverage, providing you with peace of mind and access to top-notch medical care in your country
  • Supercharged Wi-Fi Connectivity: Stay connected and productive with a $25 monthly subsidy towards your home Wi-Fi
  • Unleash Your Wanderlust: Take advantage of our generous paid time off (PTO) and paid sick leave policies

  • Operations Director

    hace 1 día


    Xico, México Ernest A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Operations Director to join our team at Ernest. As an Operations Director, you will play a critical role in overseeing the success of our construction projects across multiple markets.Key ResponsibilitiesManage all aspects of multiple multi-million dollar construction projects, leveraging our...

  • Operations Director

    hace 1 día


    Xico, México Corecruitment Ltd A tiempo completo

    Operations Director Opportunity at a Luxury Beachfront ResortWe are seeking an experienced Operations Director to join our team at a luxurious beachfront resort and casino in Costa Rica. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our resort, delivering exceptional guest experiences, and driving...

  • Operations Director

    hace 1 día


    Xico, México Sarchentu A tiempo completo

    About SarchentuSarchentu is a company dedicated to helping others succeed. Our team is passionate about empowering individuals and providing them with the necessary tools to excel.Job SummaryThe Operations Manager plays a crucial role in overseeing the efficient functioning of the operations team within the organization. Reporting directly to the Operations...

  • Operations Director

    hace 1 semana


    Xico, México Sagan A tiempo completo

    Job Title: Operations DirectorLocation: Remote (Flexible Work Schedule)Salary Range: Up to $4,000 USDJob Type: Full-time, Independent ContractorAbout Sagan:Sagan is a membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses,...

  • Operations Director

    hace 1 día


    Xico, México Medium A tiempo completo

    {"title": "Director of Operations", "description": "Job SummaryWe are seeking a highly experienced and skilled Director of Operations to join our team at 500 Global. As a key member of our Education team, you will be responsible for the end-to-end execution of our signature and customized VC training programs in assigned geographic regions.Key...

  • Operations Director

    hace 1 día


    Xico, México Aecom A tiempo completo

    About AECOMWe believe that infrastructure has the power to transform lives and communities. At AECOM, we're dedicated to delivering innovative solutions that make a lasting impact. Our team of experts works tirelessly to bring together the best people, ideas, and technologies to create a better world.Job SummaryWe're seeking a highly skilled and motivated...


  • Xico, México Zendesk, Inc. A tiempo completo

    Job Title: Director, Marketing OperationsAt Zendesk, Inc., we're seeking a seasoned Director of Marketing Operations to lead our global marketing operations organization. As a strategic thinker and tactical executor, you'll drive innovation and efficiency across our marketing operations teams.About the Role:We're looking for a leader who can:Lead four teams...


  • Xico, México Icon Plc A tiempo completo

    {"title": "Clinical Operations Director", "content": "At ICON plc, we are committed to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government organizations.As a Clinical Operations Director, you will be responsible for the overall direction, coordination, execution, control, and...

  • Operations Director

    hace 1 día


    Xico, México Another A tiempo completo

    **Job Summary**We are seeking an experienced Operations Director to join our team at Another. As a key member of our leadership team, you will be responsible for driving business growth and improving operational efficiency.Key Responsibilities:Develop and implement strategic plans to drive business growth and improve operational efficiency.Manage and oversee...

  • Sales Operations Director

    hace 2 semanas


    Xico, México Sagan A tiempo completo

    **Job Title: Sales Operations Director****About Sagan:**We are a dynamic and innovative company that values excellence in customer success and operational efficiency. Our team is dedicated to delivering exceptional results and driving business growth.**Job Summary:**We are seeking a highly skilled Sales Operations Director to join our team at Sagan. As a key...

  • Director of Operations

    hace 2 semanas


    Xico, México Corecruitment Ltd A tiempo completo

    Job Title: Director of OperationsJob Summary:We are seeking an experienced Director of Operations to join our team at Corecruitment Ltd. As a key member of our organization, you will be responsible for ensuring the smooth operation of our luxury resort and casino.Key Responsibilities:Oversee daily operations across departments, ensuring seamless coordination...


  • Xico, México Celanese International Corporation A tiempo completo

    Operational Leadership Role **About the Role** We are seeking a seasoned Business Operations Director to drive impact throughout our organization. This individual will be responsible for crafting a clear change management strategy and guiding organizational change efforts. Effective communication and transparency with our customers are essential. **Key...


  • Xico, México Definity First A tiempo completo

    Director of Service OperationsWe are seeking a highly skilled Director of Service Operations to lead our professional services operations team. As a remote position based in Mexico, you will be responsible for the success of our service operation, including customer satisfaction, service excellence, and operational efficiency.Key Responsibilities:Establish...


  • Xico, México Zendesk, Inc. A tiempo completo

    {"h1": "Director of Marketing Operations at Zendesk, Inc.", "p": "We are seeking a seasoned marketing operations leader to join our team at Zendesk, Inc. As a Director of Marketing Operations, you will be responsible for leading our global marketing operations organization, driving innovation and efficiency, and aligning marketing operations initiatives with...


  • Xico, México Thermo Fisher Scientific A tiempo completo

    Job SummaryWe are seeking a highly skilled Clinical Operations Management professional to join our team at Thermo Fisher Scientific.The successful candidate will be responsible for managing staff, providing coaching, mentorship, and work direction. They will conduct regular performance appraisals and career discussions with staff, facilitating employee...


  • Xico, México Essity Ab A tiempo completo

    About the RoleAs a Senior Director of Global Operations, you will be responsible for leading the execution of our manufacturing strategy, driving efficiency, and pushing the boundaries of innovation. You will lead a team across multiple sites, fostering a culture of continuous improvement and ensuring our operations are aligned with business objectives.Key...

  • Operations Director

    hace 1 día


    Xico, México Birdman A tiempo completo

    About BirdmanBirdman is a leading plant-based supplements and food company in Mexico, dedicated to delivering delicious, nutritious, and environmentally friendly products. As a fully integrated company, we handle everything from research and development to manufacturing in-house, ensuring that our products meet the highest standards.Our MissionWe're...


  • Xico, México 2 Sigma A tiempo completo

    **Job Summary:**We are seeking a seasoned Marketing Operations Director to lead our global Marketing Operations organization at 2 Sigma. As a strategic thinker and tactical executor, you will drive innovation and efficiency across our marketing operations teams.**Key Responsibilities:**Lead a team of marketing operations professionals specializing in...


  • Xico, México Shein E-Commerce Co. Ltd. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Logistics Operations Director to join our team at Shein E-Commerce Co. Ltd. in Mexico City. As a key member of our logistics team, you will be responsible for managing and evaluating logistics operations, ensuring timely and efficient delivery of goods and services to our customers.Key...


  • Xico, México Te Connectivity Corporation A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Senior Operations Director to join our team at Te Connectivity Corporation. As a key member of our leadership team, you will be responsible for driving the strategic direction and operational excellence of our global operations.Key ResponsibilitiesDevelop and implement operational strategies to...