Travel and Expense Analyst

hace 1 mes


Guadalajara, Jalisco, México Wipro A tiempo completo
Job Summary

We are seeking a highly skilled Travel and Expense Analyst to join our team at Wipro. As a key member of our process support team, you will be responsible for providing technical support to our clients and resolving their issues in a timely and effective manner.

Key Responsibilities
  • Manage transactions and ensure compliance with quality standards
  • Field incoming help requests from clients via phone and email
  • Document client information and update availability in the RAVE system
  • Record and track queries, problem-solving steps, and resolutions
  • Follow standard processes and procedures to resolve client queries
  • Access and maintain internal knowledge bases and resources
  • Identify and learn product details to facilitate better client interaction
  • Analyze call logs to spot trends and prevent future problems
  • Maintain and update self-help documents for customers
  • Escalate serious client issues to team leaders
Requirements
  • Knowledge of assigned process, tools, and systems
  • Foundation to Competent Competency Levels
  • Collaborative working, problem-solving, and decision-making skills
  • Attention to detail, execution excellence, and client-centricity
  • Effective communication and self-management skills
Performance Parameters
  • Process: Number of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, and customer feedback
  • Self-Management: Productivity, efficiency, absenteeism, training hours, and number of technical training completed


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