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Luxury Hotel Security Specialist
hace 1 mes
Company Overview:
Raffles Hotels & Resorts is a prestigious collection of award-winning luxury hotels located in vibrant destinations worldwide. As part of AccorHotels, a leading global hospitality brand, our hotels offer unique moments and diverse experiences across more than 4,100 addresses in 95 countries. From luxurious to economy options, each hotel shares a common commitment to well-being and warm welcomes.
About Raffles Seychelles:
This stunning resort offers spectacular colleague accommodation, accompanied by world-class facilities, transportation, uniforms, meals, and boat tickets to and from Praslin/Mahé. With 86 luxurious villas, the award-winning Raffles Spa, and several stylish dining options, our resort provides an unparalleled luxury experience.
Job Description:
We are seeking a highly skilled Luxury Hotel Security Specialist to ensure a safe environment for our staff and guests while protecting our assets. As a key member of our security team, you will be responsible for establishing a chain of command and responsibility, performing duties according to a duty roster prepared by the Security Manager, and being deployed at various duty posts.
Main Responsibilities:
As a Luxury Hotel Security Specialist, your primary responsibilities include:
- Establishing a chain of command and responsibility
- Performing duties according to a duty roster prepared by the Security Manager
- Being deployed at various duty posts, including Security Control Room Duty, Lobby Duty, Loading Bay, Patrolling or Observation Duty, Back of House, VIP Parking, and other positions where security operations will benefit
- Adopting a 'Service-Oriented' approach when discharging duties to harmonize with the concept of the hotel as a place of hospitality
- Promoting a 'gentlemen' rather than an 'officer' image for the security service
- Protecting the safety of guests, staff, their properties, and those belonging to the hotel
- Assisting other departments in rendering services to customers so as to maintain or enhance services provided other than primary security duties
- Acting as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests
- Greeting guests and offering assistance
- Leading guests whenever possible if they are uncertain of the location within the hotel premises
- Informing and selling other hotel facilities to all visitors of the hotel
- Monitoring any undesirable elements to ensure that they do not harass, harm, or embarrass hotel guests
- Taking appropriate action to defuse any outbreak of violence or commotion within the hotel premises
- Intelligence gathering, from within and without the hotel, of the identities and activities (modus operandi) of undesirable elements
- Surveillance of hotel staff to ensure they abide by house rules and keep track of movements of staff who are classified as suspects under investigations
- Cultivating informers with the intention of obtaining information of security interest that may be of immediate or future use to the department for prevention and detection purposes
- Keeping peace and order within the premises of the hotel in dealing with criminals, trespassers, or difficult characters
- Participating in special functions or operations conducted or organized by the hotel for VVIPs, shows, etc., and private organizations or individuals having official business connected with the hotel
- Keeping the duty shift security supervisor, assistant operations manager, assistant director, and director of security constantly posted on all matters of security interest affecting the hotel and the department
- Conducting regular and periodical checks and taking immediate follow-up action to rectify faults, damage, etc.
Requirements:
To be successful as a Luxury Hotel Security Specialist, you must possess the following qualities and qualifications:
- Minimum 2-3 years of experience in a similar role in a 5-star hotel is desirable
- Relevant security experience is an asset
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
Additional Information:
You will be part of a dynamic team working in a multicultural environment. We are committed to diversity and inclusion and aim to attract, recruit, and promote diverse talent.