Customer Experience Specialist

hace 7 días


Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

About the Role

We are seeking a highly skilled Customer Success Manager to join our team in Mexico. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience.

Key Responsibilities:

  • Serve as a trusted advisor to customers, providing guidance on how to maximize their use of our solutions.
  • Collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams to achieve shared goals.
  • Develop and implement client success plans to drive adoption and growth of our data analytics software portfolio, including RapidMiner, Monarch, Panopticon, and SLC.
  • Work with customers to capture insights and use cases, identifying opportunities for deeper relationships and new business.
  • Assist with creating and implementing customer success messaging touchpoints and outreaches to ensure seamless communication.

Your Background

To succeed in this role, you will need a Bachelor's or Master's degree in a related field, such as information technology, information systems, data science, computer science, mathematics, or business administration.

Your Skills and Qualifications

  • Bachelor's or Master's degree in a related field.
  • Confident self-starter who can work well with minimum supervision and strong attention to detail.
  • Excellent written and verbal communication skills, including presentation skills.
  • Strong organizational and planning skills with the ability to manage multiple competing tasks and demands.
  • Able to interact and communicate effectively with individuals at all levels of the organization.
  • Familiarity with Salesforce and HubSpot is preferred but not necessary.

What We Offer

We offer a competitive salary of approximately $80,000 per year, flexible working hours, 75% paid vacation time, one month of Aguinaldo, 12 days of vacation, SGMM insurance, life insurance, dental insurance, savings fund, tools, and meal vouchers.

Why Join Us?

At Altair, we pride ourselves on a culture that enables open, creative thinking and values our employees and their contributions towards our clients' success.



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