Operational Support Specialist for Global Operations

hace 3 días


Xico, México Samsara A tiempo completo
About Samsara

Samsara is a pioneering company in the Connected Operations Cloud, enabling organizations to harness IoT data and improve their operations. Our mission is to enhance safety, efficiency, and sustainability in industries such as agriculture, construction, field services, transportation, and manufacturing.

Role Overview

We are seeking a Bilingual Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through various channels.

Key Responsibilities:
  • Help customers with general inquiries on billing issues and questions
  • Handle customer questions about contract renewals and cancellations
  • Solve customer issues and escalations about Samsara products and services
  • Prioritize work queue and backlog, including incoming customer requests
  • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction
Requirements:
  • 1-3 years of experience in a customer-facing role within a contact center environment
  • English and Spanish Fluency is a must
  • Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
  • Experience in a high-paced environment handling escalated customers and able to follow up on customer requests in a timely manner
  • Strong problem-solving skills and a proven ability to deliver a positive customer experience
  • Exceptional communication skills to effectively communicate with a wide range of customers
  • Experience working with ticketing systems (e.g., Zendesk, Salesforce, ServiceCloud)
Benefits:
  • A competitive total compensation package including salary and benefits
  • Employee-led remote and flexible working arrangement
  • Health benefits and access to our Samsara for Good charity fund


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