Operational Support Specialist for Client Services

hace 1 mes


Xico, México Citi A tiempo completo

Citi seeks a highly skilled Operational Support Specialist for Client Services to join our team in this exciting role. As an entry-level position, you will be responsible for providing day-to-day operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

The overall objective of this role is to provide operational support in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities:

  • Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
  • Identify process gaps requiring escalation, offering potential solutions
  • Assist with inventory management and workflow needs as dictated through risk priority and service level
  • Support a range of products and services
  • Analyze problems and formulate solutions through research and investigation
  • Navigate, test and execute moderately complex databases, spreadsheets, and systems
  • Ensure accurate and timely account handling
  • Assist in activities that help reduce organizational impact and/or loss

Required Skills and Qualifications:

  • 1 year of relevant experience
  • Proficient computer and typing skills
  • Ability to adapt to new technology quickly and seamlessly
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to work with others to complete assigned tasks

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

In order to be considered for this role, candidates should have a strong understanding of operational processes and be able to communicate effectively with both internal and external stakeholders. Additionally, they should be proficient in Microsoft Office Suite and have experience with database management.

Candidates will be expected to work independently and as part of a team to achieve goals and objectives. They must also be able to navigate multiple priorities and deadlines while maintaining accuracy and attention to detail.

This is a full-time position working Monday-Friday, 9:00 am-6:00 pm with one hour for lunch. The salary for this role is approximately $60,000 per year, commensurate with experience.



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