Customer Care Team Lead

hace 1 día


Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

About Kerry

Kerry is a leading global taste and nutrition company that partners with customers to create healthier, tastier, and more sustainable products. Our vision is to be our customers' most valued partner, shaping the future of food and providing opportunities for growth and development.

Key Responsibilities

As a Customer Care Team Lead, you will be responsible for:

  • Supervising a team and managing daily workload and performance
  • Delivering and driving solutions to improve customer care
  • Setting clear objectives and supporting individual development and training
  • Proactively enhancing customer service and experience
  • Communicating effectively with team and stakeholders
  • Managing project work and service issues

Qualifications and Skills

We are looking for a candidate with:

  • Bachelor's degree and related experience
  • Experience supervising teams in a similar environment
  • Strong adaptability, critical thinking, and leadership skills
  • Excellent communication and time management skills

Why Kerry?

Kerry offers a dynamic and global work environment with opportunities for growth and development. As a Customer Care Team Lead, you will have the chance to shape the future of food and make a meaningful impact on our customers' lives.


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