Customer Care Support Team Lead

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

About Kerry

Kerry is a global leader in the food, beverage, and pharmaceutical industries, partnering with customers to create healthier, tastier, and more sustainable products consumed by billions worldwide. Our vision is to be our customers' most valued partner, driving a world of sustainable nutrition.

Key Responsibilities

As a Customer Care Support Team Lead, you will:

  • Supervise a team and manage daily workload and performance, driving solutions and improving ways of working.
  • Set clear objectives aligned with organization goals, supporting individual development and training, and conducting regular meetings to review progress.
  • Proactively enhance customer service and experience, implementing action plans and escalation procedures to address issues and identify improvements.
  • Communicate effectively with team and stakeholders to provide feedback, resolve problems, and drive solutions.
  • Manage project work associated with Customer Care transitions, acquisitions, and development.
  • Monitor performance, provide coaching and mentoring, and remain flexible to meet business demands.

Qualifications and Skills

We seek a candidate with:

  • A Bachelor's degree and related experience.
  • Experience supervising teams in a similar environment.
  • Adaptability, applied learning, critical thinking, building trust, communication, time management, business acumen, and detail-oriented skills.

Join Kerry



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