Senior Passenger Operations Analyst

hace 1 semana


Xico, México Didi Global A tiempo completo
About the Role

We are seeking a highly skilled Senior Passenger Operations Analyst to join our team at Didi Global. As a key member of our Passenger Operations team, you will play a critical role in improving and offering a solid experience to our passengers in all Spanish Speaking Latin America countries.

Key Responsibilities
  • Build insights and understanding of our growth opportunities, taking into account different variables such as spend, economy situation, channel mix and be data driven;
  • Data Analytics: data masters with Excel data processing and analyzing, and capable of writing SQL/Python;
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, but this should be our strength;
  • Collaborate with several supporting areas like Marketing, Product, Marketplace and Customer Service in order to define the best strategies;
Requirements
  • Educational Background: Data science, Engineering, economics or other analytically-focused academic background. All backgrounds are welcome if you see yourself suitable in a highly analytic environment;
  • Proven to be self-motivated, self-directed and eager to take ownership of tasks;
  • At least 2+ years of data analytics, business consulting, investment banking or operations management experience;
  • Advanced knowledge in Excel and Intermediate knowledge in SQL;
  • Proficiency in English & Spanish;
  • Experience with data-based decision-making, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team;
  • Demonstrated experience using programming languages or tools for data extraction and analysis such Python, Alteryx, Power BI, Tableau, etc.;
  • Experience in a high-tech / Internet industry will be a plus;
About Us

We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.



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