Restaurant Management Specialist

hace 4 semanas


Ciudad de México, Ciudad de México SpotOn A tiempo completo

At SpotOn, we're committed to helping restaurants and small businesses succeed with our flexible payment and software technology. Our team is dedicated to providing exceptional customer service and support to our clients.

We're looking for a Restaurant Management Analyst to join our customer service team. As a Restaurant Management Analyst, you will be responsible for managing clarifications for our clients and providing excellent customer service.

Key Responsibilities:

  • Respond to customer inquiries and resolve their doubts through various communication channels.
  • Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
  • Accurately document all customer interactions and transactions in the database system.
  • Meet and exceed performance objectives, including customer satisfaction, call resolution, and quality assurance metrics.
  • Maintain knowledge of SpotOn products, services, and policies.
  • Perform other duties as assigned by supervisor or manager.

Requirements:

  • Advanced English (C1)
  • 1-3 years of experience working in a customer service environment
  • Experience in banking, finance, payments, or related customer service industries
  • Excellent customer relationship skills and a passion for achieving goals.
  • Knowledge and experience in troubleshooting
  • Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
  • Excellent verbal and written communication skills to manage internal and external relationships.
  • Ability to establish lasting relationships with clients and colleagues.
  • High school diploma or equivalent (minimum).

Benefits:

  • Base Salary $18, mxn + Performance bonus $3, mxn
  • Food Vouchers $ mxn pesos monthly
  • Law benefits
  • SGMM
  • Visual Insurance
  • Dental Insurance
  • Life Insurance
  • Two days off per week
  • Total Pass (gym)
  • Development & career plan

We're an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

We're an e-verify company.



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