Senior Business Analyst
hace 5 días
We are seeking a highly skilled Senior Business Analyst to join our team at Icodde, a leading professional services firm in risk, strategy, and people. As a key member of our Data Center Operations team, you will play a critical role in ensuring the smooth operation of our systems and infrastructure.
Key Responsibilities:
- Provide timely and accurate management reporting on the status of issues, actions, and resolutions.
- Manage severity incident calls and reports to appropriate management and teams.
- Review and report on incident trending and top 10 incidents for remediation.
- Maintain compliance to avoid risks of system outages or compromised data.
- Communicate ideas and information effectively via oral and written communication to diverse audiences.
- Assist with operational and infrastructure-related projects for related shift/team.
- Monitor assigned incidents and changes, track compliance with service management SLA's and provisioning SLA's.
- Monitor ticketing queues for regular updates on a daily basis.
- Review incidents, changes, and requests for updating and escalation.
- Adapt and adjust to changing priorities both independently and in a team.
- Manage review incident, change, and request status daily to ensure we meet customer requirements and SLAs.
- Maintain strict compliance in accordance with Tech standards, policies, and procedures.
- Provide escalation of severity 1 issues to management timely and appropriately.
About Icodde:
We are a world-leading professional services firm in risk, strategy, and people. Our team is dedicated to providing exceptional service to our clients, and we are committed to excellence in everything we do.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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