Digital Support Specialist

hace 2 semanas


San Nicolás de los Garza, Nuevo León, México Atos Se A tiempo completo

About the Role

We are seeking a highly skilled Digital Support Specialist to join our team at Atos. As a key member of our Network team, you will play a vital role in ensuring the smooth operation of our digital services.

Key Responsibilities

  • Obtain diagnostic data to assist in the investigation and resolution of problems.
  • Match unresolved incidents against existing problems, known errors, and other incidents.
  • Classify and prioritize unresolved incidents.
  • Initiate and coordinate investigations to discover root causes, and progress the implementation of remedial action.
  • Ensure that investigations are fully documented, to facilitate the optimum implementation of remedies.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and training.
  • A collaborative and innovative work environment.

What's Next
A quick conversation with HR Recruitment when reviewing your resume, followed by an interview with a Manager/Project representative if you have the required skill set.

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