Luxury Experience Ambassador
hace 6 días
Job Summary:
">This role is for a driven and charismatic individual to join our team as a Luxury Experience Ambassador at W Hotels in Mexico City. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences through personalized service, proactive problem-solving, and attention to detail.
">About Us:
">Moderation is not in our vocabulary at W Hotels. We believe in living life on the edge and pushing the boundaries of luxury hospitality. Our guests crave excitement and exclusivity, and we're committed to providing them with unforgettable experiences that leave a lasting impression.
">The Ideal Candidate:
">We're looking for someone who embodies the W spirit – bold, creative, and passionate about delivering exceptional guest experiences. You'll thrive in a fast-paced environment where no two days are ever the same. If you're a people person with a flair for drama and a love of exceeding expectations, we want to hear from you
">Responsibilities:
">- Respond to guest requests for special arrangements or services, making arrangements or identifying appropriate providers when necessary
- Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems
- Monitor club lounge seating availability, service, safety, and well-being of guests
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications as required
- Follow company policies and procedures, maintain uniform and personal appearance, and protect company assets
- Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank them with genuine appreciation
Requirements:
">- 1+ year experience in a similar role within the hospitality industry
- Excellent communication and interpersonal skills
- Ability to multitask and work effectively in a fast-paced environment
- Strong problem-solving skills and ability to think critically
- Knowledge of local attractions, restaurants, and entertainment options preferred
Benefits:
">We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits including medical, dental, and vision coverage, 401(k) matching, and paid time off.
">About Marriott International, Inc:
">We're a leading global hospitality company with over 7,000 properties across 131 countries. We're committed to diversity, equity, and inclusion, and strive to create a workplace culture that's welcoming and inclusive for all employees.
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