Travel Experience Ambassador
hace 3 semanas
Marriott Vacations Worldwide is seeking a highly skilled Travel Experience Ambassador to join our team. In this role, you will be responsible for providing exceptional service to North American members, promoting inventory and aligned marketing campaigns to convince them to travel to our properties through Interval.
Job Description
We are looking for a detail-oriented individual with excellent communication and organizational skills to work in a fast-paced environment. As a Travel Experience Ambassador, you will be responsible for handling inbound and outbound calls, following up on leads, and meeting organizational objectives while offering high-quality service.
Key Responsibilities:
- Maintain updated knowledge of each resort within the group, services offered, quality ratings, and exception variables to ensure member satisfaction.
- Work from the Predictive Dialer and/or provided manual calling lists to offer members the experience of traveling to a property.
- Educate and guide members on how to effectively utilize their membership benefits and exchange services.
- Offer alternatives and counsel members observing inventory restrictions and limitations while using initiative to enhance member satisfaction.
- Educate members on all special programs and services provided.
- Process confirmations and provide excellent customer service.
- Maintain a minimum monitoring score of 90% by following monitoring guidelines.
- Meet daily/monthly goals as assigned.
Requirements:
- Must be able to communicate effectively both orally and in writing.
- Must possess excellent organizational and follow-up skills.
- Must have excellent customer service skills.
- Must have sales experience.
- Must be computer literate with iServices system and Microsoft Suite (Excel, Word, Outlook, Teams).
- Upon completion of training, must be able to successfully navigate all functions of the Predictive Dialer.
- Must be able to work shifts, overtime, weekends, and holidays.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and location. This salary estimate is based on industry standards and job market data.
About Us
At Marriott Vacations Worldwide, we are committed to providing exceptional experiences for our members and guests. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.
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