Cloud Infrastructure Specialist
hace 3 horas
Job Title: Associate Service Delivery Analyst
About the Role:
We are seeking a highly skilled Associate Service Delivery Analyst to join our team at QAD, Inc. As a key member of our Cloud Services team, you will be responsible for installing, configuring, and maintaining QAD, QAD Divisional, and third-party products on QAD Cloud Non-Production environments.
Key Responsibilities:
- Environment Monitoring: Ensure seamless operation of Cloud environments, including Production, Non-Production, and Special/manual monitoring.
- Service Requests Management: Manage user administration, printer management, batch management, and database refreshes for all Cloud customers.
- Incident Management & Problem Management: Work on assigned severity 2 & 3 incidents, resolving them according to defined Service Level Agreements (SLAs).
- Change Management & Release and Deployment Management: Create RFC documents for installation/upgrade activities on Cloud Non-Production environments and execute approved RFCs.
Requirements:
- Education: BE/ B Tech/ MCA
- Experience: 0-2 years of QAD and Progress products technical experience
- Computer skills: Linux skills are a must, with proficiency in RDBMS concepts and Progress-DBA tasks
What We Offer:
As a Cloud Infrastructure Specialist at QAD, Inc., you will have the opportunity to work with a world-class SaaS company, contributing to the achievement of Cloud server uptime metrics and other SLAs defined in the yearly Cloud strategic objectives.
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