ServiceNow System Architect

hace 1 semana


Ciudad de México, Ciudad de México Zebra A tiempo completo
Senior ServiceNow System Analyst Job Description

We are seeking a seasoned Senior ServiceNow System Analyst to join our development team at Zebra. As a key member of our team, you will be responsible for managing complex business problems and developing automated systems.

About the Role

The successful candidate will oversee the development of software-as-a-service (SaaS) and enterprise-wide applications associated with data collection, retrieval, accessibility, and usage for internal department planning and activities.

Key Responsibilities
  • Manage highly complex business problems to be solved with automated systems.
  • Develop mission-critical process flows and solutions for business problems.
  • Configure, set up, and update application settings, including table definitions and access control.
  • Oversee the validity of data entered into established tables, fields, and system databases.
  • Design and implement extension solutions required for aligning packaged applications with business scenarios.
  • Build and produce complex reports using query and flexible reporting tools to meet business management and staff requirements.
  • Manage user access and training users on application usage.
  • Implement changes in applications development, maintenance, and system standards.
  • Plan and schedule system upgrades, coordinate deployment, and ensure timely resolution of problems or escalations.
  • Monitor system availability and performance through proactive and reactive analysis and maintenance.
Requirements
  • Bachelor's Degree required; advanced degree preferred.
  • 12+ years of experience; 7+ years of experience considered if combined experience includes ServiceNow administration, development, and/or product ownership, IT operations, and delivery.
  • Demonstrated ability to interface with all levels of management.
  • Ability to manage end-user issues.
  • Subject matter expert with technical applications/solutions.
  • Leadership skills to guide teams collaboratively.
  • Advanced analytical skills to oversee highly complex issues.
  • Experience in designing complex systems and tools.
  • Management and strategy of documentation processes.
Preferred Qualifications
  • Lead business partner and stakeholder discussions to determine business objectives and translate them into detailed requirements for software developers and new or adjusted IT operational processes.
  • Develop solution development through extensive knowledge of ServiceNow technologies, operational process development experience, creativity, innovation, and ingenuity.
  • Formulate integration solutions with external applications, such as HR-Oracle HCM, Data Analytics-Zebra Data Warehouse, Security-Crowdstrike, Identity-Saviynt, and infrastructure components.
  • Champion significant projects and initiatives.
  • Collaborate with IT software developers to make technical decisions that achieve business outcomes, meet Information Security requirements, and align with time/resource constraints.

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. This is a remote work opportunity with opportunities for professional growth and development at a forward-thinking company like Zebra.



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