Highly Skilled ServiceNow Solutions Architect

hace 1 semana


Ciudad de México, Ciudad de México Servicenow A tiempo completo

Job Summary:

As a highly skilled ServiceNow solutions architect, you will play a critical role in configuring our platform to drive customer success. Your expertise in designing and delivering ServiceNow solutions with technical architecture for long-term success will be essential in helping our customers achieve their business outcomes.

Responsibilities:

  • Configure ServiceNow Platform based on leading practices, ensuring seamless integration and optimal performance.
  • Participate in workshops to assess current processes and establish future-state processes, driving business transformation through effective change management.
  • Design and deliver ServiceNow solutions that meet the evolving needs of our customers, leveraging your technical expertise to drive innovation and growth.
  • Provide oversight and unit testing of code developed by partner or customer employees, ensuring high-quality delivery and adherence to best practices.
  • Advise customers on platform capabilities to improve business processes, identifying areas for improvement and implementing tailored solutions.
  • Guide customers in completing required documentation, streamlining compliance and ensuring regulatory adherence.
  • Provide feedback to product development to improve the product, driving continuous innovation and enhancement.
  • Maintain skills and certifications on relevant technologies, staying ahead of industry trends and advancements.

Qualifications:

  • 8+ years experience in professional services organization or equivalent education/experience, with a proven track record of delivering complex projects.
  • Ability to travel up to 50%, with flexibility to adapt to changing project requirements.
  • Industry domain expertise in relevant fields, with a deep understanding of business operations and technology landscapes.
  • Creative problem-solver with comfort running projects independently, able to make strategic decisions and drive results.
  • Success driving complex issues through analysis and resolution, with a strong focus on customer satisfaction and retention.
  • Experience working collaboratively as part of a global team, with excellent communication and interpersonal skills.
  • ServiceNow certifications in aligned workflow, demonstrating expertise and commitment to our platform.

Estimated Salary:

$120,000 - $180,000 per annum, depending on location and experience.

About Us:

ServiceNow is an Equal Employment Opportunity Employer, committed to creating a diverse and inclusive workplace. We lead with flexibility and trust in our distributed world of work, empowering our employees to thrive in a dynamic environment.



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