Technical Solutions Architect

hace 1 mes


Xico, México Qualtrics A tiempo completo

At Qualtrics, we strive to deliver exceptional frontline experiences and build high-performing teams. Our company is the creator and steward of the Experience Management category, serving over 18K clients globally. To succeed in this endeavor, we need a dedicated Technical Solutions Architect to join our Engineering Services team.

We are looking for an individual who is technically curious and confident, with an innate ability to solve complex problems. As a Technical Solutions Architect, you will be responsible for identifying trends and building solutions or processes that effectively reduce the effort needed to support custom engineering services and products.

To find success in this role, you should:

  • Look forward to exceeding customer expectations
  • Enjoy working on all levels of the technical stack and appreciate diversity in both technology and problem domain
  • Collaborate effectively and have fun doing it
  • Be comfortable switching context when required to dive into emergent issues or take advantage of timely opportunities
  • Collaborate with customers, customer support, and client success teams to triage and verify potential problems

You will have a significant impact by automating solutions to common issues, collaborating with multiple engineering and delivery teams, and driving operational initiatives. You will also build and maintain dashboards, monitoring, and alerting systems, as well as fine-tune systems to reduce time to detection and time to resolution.

We are seeking a candidate with a Bachelor's degree in a technical field, such as IT, Engineering, Math, Physics, or similar with Computer Science coursework or minor. Additionally, you should have experience with JavaScript, Python, HTML, CSS, or other scripting/coding languages, and a good level of curiosity and interest to learn. Excellent leadership, verbal, and written communication skills are also essential.

The estimated salary for this role is around $120,000-$150,000 per year, depending on location and experience.

We are proud to work at Qualtrics, where we value close-knit, high-functioning teams with an unwavering dedication to serving our customers. If you are passionate about delivering exceptional frontline experiences and building high-performing teams, we encourage you to apply for this exciting opportunity.



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