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Housekeeper-Public Area-Lead

hace 2 meses

Quintana Roo, México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Housekeeper-Public Area-Lead to join our team at Marriott International, Inc. As a Housekeeper-Public Area-Lead, you will be responsible for ensuring the cleanliness and maintenance of public areas, including guest rooms, common areas, and back-of-house spaces.

Key Responsibilities

  • Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
  • Identify and report preventative or other maintenance issues in public areas or guest rooms.
  • Request preventative maintenance or non-urgent repairs using appropriate method.
  • Contact other departments directly for urgent repairs.
  • Clean, maintain, and store cleaning equipment.
  • Document and report outstanding issues.
  • Complete required Housekeeping paperwork.
  • Respond promptly to requests from guests, Front Desk, or At Your Service requests.

Leadership Responsibilities

  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Speak with others using clear and professional language.

Requirements

  • Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, kneel, or walk for an extended period across an entire work shift.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Visually verify and interpret written documents.

About Marriott International, Inc.

Marriott International, Inc. is a global hospitality company with a portfolio of brands that includes St. Regis, The Ritz-Carlton, Bulgari Hotels & Resorts, and more. We are committed to delivering exceptional guest experiences and providing opportunities for our employees to grow and develop their careers.