Operations Supervisor for Electronic Billing
hace 3 días
The Ops Support Sr. Supervisor is a critical management role responsible for leading a team of employees in providing operations support services aligned with Citi's infrastructure and processes.
Main Responsibilities:
- Lead and mentor a team through delegating tasks, recommending work procedures to streamline operations, and providing feedback on performance.
- Conduct training, monitor quality and quantity of team work, and make recommendations on pay increases, promotions, terminations, etc.
- Analyze Operations information to solve problems and make evaluative judgements.
- Identify and resolve routine problems and operational issues within established procedures.
- Ensure adequate staffing by identifying hiring needs.
- Act as a backup for manager, as needed.
- Exercise independence of judgement and autonomy.
- Provide expertise to senior stakeholders and/or other team members.
Required Qualifications:
- 2-5 years of related business experience, including at least one-year supervisory experience.
- Proficient in Microsoft Office.
- Proactive leadership and motivational skills.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Clear and concise written and verbal communication skills.
Education:
Bachelor's degree/University degree or equivalent experience.
This job description provides an overview of the types of work performed. Other job-related duties may be assigned as required.
The ideal candidate will have experience in generating, reviewing, and correcting electronic billing statements. Additionally, they should have knowledge of accounting and tax matters related to electronic billing in versions CFDI 4.0 and 2.0. Familiarity with Annex 20 of the Fiscal Miscellaneous is also required. The candidate should possess strong people management skills, conflict resolution abilities, and knowledge of employee benefits and daily operation organization. Intermediate Excel skills and database interpretation are also necessary. Estimated salary: $60,000 - $80,000 per year.
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