Financial Operations Coordinator
hace 2 semanas
Role Overview
Deliverect is seeking a dedicated Junior Financial Operations Coordinator to join our finance team in Mexico City. As a key member of our team, you will play a vital role in supporting our day-to-day activities for a duration of 6 months. We welcome entry-level applicants who just graduated.
Your Impact
As a Junior Financial Operations Coordinator, you will be responsible for ensuring customer billing information is accurate and up-to-date. This includes addressing and rectifying any discrepancies in billing data. You will work closely with our Customer Success and Support Teams to handle customer escalations related to billing issues. Your goal will be to provide support and solutions for any billing-related concerns reported by customers.
Key Responsibilities
* Update and correct billing information
* Collaborate with Customer Success and Support Teams
* Provide support and solutions for billing-related concerns
* Ensure timely and accurate invoicing
* Update product plans and pricing
* Escalate issues in billing system automation
Requirements
* Field of study: Finance, business administration, MBA or similar
* Language: English is a must, any other language is a plus
* Attention to detail: Ensuring billing information is accurate and invoices are correct requires a high level of precision
* Communication skills: Working closely with the Customer Success and Support teams and addressing customer escalations about billing issues requires clear, effective, and empathetic communication skills
* Problem-solving abilities: Dealing with escalations and discrepancies in billing often involves diagnosing and resolving complex issues quickly and efficiently
* Familiarity with billing systems: Knowledge of how to navigate and update billing systems, including adjusting plans and prices, is essential. Experience with Chargebee and Netsuite is a plus
* Time management: Prioritizing tasks and managing deadlines is key to maintaining efficiency and customer satisfaction
About Deliverect
At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
Equal Opportunities at Deliverect
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
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