Salesforce Implementation Specialist
hace 13 horas
About the Role
In this exciting position, you will work in one of our IBM Consulting Client Innovation Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your Key Responsibilities
- Configure and customize Salesforce to align with business requirements, including setting up workflows, objects, fields, page layouts, and reports.
- Manage user access, profiles, and roles, and provide training and support to end users.
- Oversee data imports, exports, and data integrity. Create and maintain data quality reports and dashboards.
- Provide day-to-day support to users, troubleshoot issues, and ensure the system runs smoothly.
- Develop and maintain reports and dashboards to provide insights and support decision-making.
- Identify opportunities for process improvements and implement changes to enhance efficiency and user satisfaction.
- Maintain accurate documentation of system configurations, processes, and procedures.
Requirements
- Proven experience as a Salesforce Administrator or similar role.
- Salesforce Administrator (ADM 201) certification is highly preferred.
- Strong understanding of Salesforce features and functionalities, including configuration, customization, and integration.
- Excellent problem-solving skills and the ability to analyze complex data and workflows.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- High level of accuracy and attention to detail.
About IBM Consulting
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
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