Implementation Specialist

hace 5 días

Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

About the Role

We are seeking a highly skilled Implementation Specialist to join our team at Valce Talent Solutions. As an Implementation Specialist, you will play a critical role in ensuring the successful onboarding and training of our customers, and will partner closely with our Client Success Managers to drive long-term customer satisfaction, retention, expansion, and referral sales.

Key Responsibilities

  • Work closely with our Services, Training, and Support team to deliver a seamless onboarding experience for our customers.
  • Ensure client sites are configured to contract specifications and clients can confidently utilize our products.
  • Act as a subject matter expert for best-practice product usage.
  • Follow up with customers on product utilization and provide ongoing care to customers to optimize the use of our products.
  • Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product.
  • Provide customer feedback on Modules to assist in the continuous improvement of our products.
  • Manage day-to-day administrative client requests as required, such as adding and removing users and site setting changes.
  • Collaborate with colleagues to improve processes and best practices for the implementation and customer training of our Governance products, including board collaboration and entity management.

Requirements

  • Strong technical and account management experience, with a proven track record in SaaS/software implementation management, or software/SaaS customer success/support.
  • A desire to collaborate, with a deep understanding of the technology behind SaaS.
  • Excellent Project Management experience.
  • Outstanding written and verbal communication skills.
  • Strong presentation skills and experience working with C-Level Executives and Directors.
  • Superb personal organizational skills to ensure all client commitments are met.
  • A strong customer focus with the ability to deliver extremely high levels of customer satisfaction.
  • Resilient with an exceptional ability to perform well in the face of tight deadlines and tough technical and organizational challenges.
  • Experience with corporate governance, corporate legal teams, or entity management a plus.

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