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Implementation Specialist

hace 2 meses

Guadalajara, Jalisco, México Prometeo Talent A tiempo completo

**About the Role**

Prometeo Talent is seeking a highly skilled Implementation Specialist to join our team. As an Implementation Specialist, you will play a critical role in ensuring the successful onboarding and training of Diligent customers.

**Key Responsibilities**

  • Work closely with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.
  • Ensure client sites are configured to contract specifications and clients can confidently utilize products.
  • Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product.
  • Manage day-to-day administrative client requests as required, such as adding and removing users and site setting changes.

**Requirements**

  • Strong technical and account management experience, with a proven track record in SaaS/software implementation management or software/SaaS customer success/support.
  • Excellent Project Management experience.
  • Strong presentation skills and experience working with C-Level Executives and Directors.
  • Experience with corporate governance, corporate legal teams, or entity management a plus.

**What We Offer**

  • Competitive salary.
  • Health insurance.
  • Days of paid vacation per year.
  • Hybrid work.
  • Mexico holidays.
  • Christmas bonus.

**Language**

Inglés (required)