Cloud Project Portfolio Management Specialist
hace 1 día
We are seeking a highly skilled Oracle Cloud Project Portfolio Management (PPM) Support Analyst to join our team. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.
Key Responsibilities- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support and troubleshooting for our Electronic Support Services
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees
To be successful in this role, you will need:
- Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes, and activities
- Knowledge of Oracle Hyperion Essbase Cube, Smart View, and Financial Reporting Workspace
- Support or consulting experience with Oracle Financials or other ERP financial solutions
- Excellent customer service skills, with the ability to handle difficult or sensitive situations with diplomacy and tact
- Very good verbal and written communication skills, with bilingual proficiency in English and Spanish
We are looking for candidates with experience in one or more of the following areas:
- ERP Applications, including General Ledger, Account Receivables, Account Payables, Fixed Assets, Subledger Accounting, and Tax
- OBIEE, OBIA, BI Publisher, and OTBI
- Oracle (Hyperion) Essbase or Financial Reporting
- Application Server Architecture, Java, XML, SQL, and PL/SQL
As a member of our Support team, you will have the opportunity to work with a diverse range of customers and internal stakeholders, while developing your skills and expertise in Oracle Cloud PPM. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.
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