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The Quality Assurance Manager is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.
Key Responsibilities- Coaches managers on adopting the Total Quality Management leadership style.
- Conducts monthly audits to ensure compliance with company and brand standards.
- Makes and executes decisions to keep the property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Assists with regional and/or company-wide implementation of company best practices.
- Facilitates process improvement teams, ensuring use of systematic processes and improvement is achievable and measurable.
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major.
- 3 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
