Guest Experience Host

hace 2 días


Quintana Roo, México Marriott International, Inc A tiempo completo

Job Overview:

We are seeking a highly skilled Guest Experience Host to join our team at Marriott International, Inc.

About the Job:

This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional guest experiences. As a Guest Experience Host, you will be the first point of contact for guests and will be responsible for providing them with a warm and welcoming experience from the moment they arrive.

Key Responsibilities:

  • Respond to guest requests and resolve issues in a timely and professional manner
  • Gather and provide information to guests about the property and local amenities
  • Answer and record all guest calls, messages, and requests
  • Contact relevant departments as necessary to resolve guest issues
  • Monitor the club lounge and ensure it is clean and well-maintained
  • Report accidents and injuries to management and complete safety training
  • Follow company policies and procedures at all times
  • Welcome and acknowledge guests according to company standards
  • Develop positive working relationships with colleagues and support the team to achieve common goals

Requirements:

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be able to stand for long periods of time and move around the property as required.

Salary:

The estimated salary for this role is $40,000 - $50,000 per year, depending on location and experience.

Location:

This role is based at The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico.

About Us:

Marriott International, Inc. is a leading global hospitality company that operates a portfolio of brands including Edition Hotels. We are committed to delivering exceptional guest experiences and providing opportunities for our employees to grow and develop their careers.


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