Rhscan | Host Experience Manager

hace 1 día


quintana roo, México Rhscan A tiempo completo
Host Experience Manager / Gerente de Experiencia al Colaborador Descripción del Cliente

Grupo de hoteles All inclusive con presencia internacional.

Descripción de la Oferta

El reto profesional de esta oferta es asegurar que los colaboradores del grupo hotelero cuenten con condiciones laborales óptimas y estándares de compañía, promoviendo una experiencia laboral positiva y alineada con los valores corporativos. Servir como enlace entre las áreas operativas y corporativas para garantizar la implementación y seguimiento de los planes de acción derivados de la encuesta de clima laboral.

  • Monitorear y garantizar el cumplimiento de los estándares corporativos en uniformes, transporte de personal, comedores de empleados y herramientas de trabajo.
  • Supervisar y dar seguimiento a los planes de acción derivados de la encuesta de clima laboral, asegurando la implementación en todos los hoteles del grupo.
  • Actuar como enlace entre el corporativo y los hoteles, asegurando una comunicación fluida y efectiva con Gerentes Generales y Managers de Recursos Humanos.
  • Identificar áreas de mejora en las condiciones laborales y proponer soluciones efectivas.
  • Auditar regularmente las instalaciones y procesos relacionados con la experiencia de los colaboradores, levantando alertas cuando los estándares no se cumplan.
  • Promover una cultura organizacional alineada con los valores y objetivos del grupo hotelero.
  • Presentar reportes periódicos a la alta dirección sobre avances, hallazgos y áreas de oportunidad en la experiencia laboral.
Perfil Deseado
  • Licenciatura en Administración, Psicología, Relaciones Industriales o afines.
  • Inglés avanzado (interacción constante con colaboradores en el extranjero).
  • Mínimo 5 años en roles similares dentro de la industria hotelera.
  • Experiencia en manejo de clima laboral, desarrollo organizacional.
  • Excelentes habilidades de comunicación verbal y escrita.
  • Pensamiento estratégico y orientado a la resolución de problemas.
  • Proactividad y enfoque en resultados.
#J-18808-Ljbffr

  • Quintana Roo, México Cozymeal A tiempo completo

    Unlock your culinary potential and become a part of Cozymeal's esteemed team as an Executive Culinary Experience Host in Tulum, Mexico.About Cozymeal:We are the #1 platform for culinary experiences & cookware in the US, Canada, and around the world. Our guests can book everything from cooking classes to corporate team building events to private chef services...

  • Guest Experience Host

    hace 4 semanas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job Overview:We are seeking a highly skilled Guest Experience Host to join our team at Marriott International, Inc.About the Job:This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional guest experiences. As a Guest Experience Host, you will be the first point of contact for guests and will be...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    Role OverviewWe are seeking a skilled Host to join our team at The Riviera Maya EDITION. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests.

  • Dining Room Host

    hace 1 mes


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Host OpportunityWe are seeking an exceptional individual to join our team as a Dining Room Host at The Riviera Maya EDITION in Playa del Carmen, Mexico. As a key member of our front-of-house team, you will be responsible for ensuring every guest has a memorable experience from the moment they arrive.About the RoleThe successful candidate will be responsible...

  • Pool Host

    hace 3 horas


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job DescriptionOverview:We are seeking a skilled and enthusiastic Pool Host to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our hospitality team, you will be responsible for creating an exceptional experience for our guests by providing warm and welcoming service.About the Job:This is a full-time position that requires a...


  • Quintana Roo, México Manglar Experience A tiempo completo

    Manglar Experience busca a un Gestor de Comunicación y Creación para desarrollar y gestionar la relevancia y crecimiento de nuestras marcas en cuentas relacionadas con el sector inmobiliario.Funciones principales:Diseño de layouts mensuales para mantener la identidad de marca actualizada.Colaboración activa con el personal de cada área para mantener la...


  • Quintana Roo, México Selina A tiempo completo

    Unlock Your Hospitality PotentialWe're looking for a talented individual to join our team as an Experience Rockstar at Selina, a leading lifestyle hospitality brand. As a key member of our team, you'll be responsible for delivering exceptional guest experiences and promoting our brand values.About the RoleThis is an exciting opportunity for a passionate and...


  • Quintana Roo, México Citi A tiempo completo

    Citi, a leading global bank, seeks a skilled Customer Experience Manager to join our Retail Banking team. This exciting role involves ensuring exceptional customer service and experience across our branches.About the Role:In this key position, you will be responsible for managing branch resources and employees to achieve outstanding results. Your primary...


  • Quintana Roo, México Classpop A tiempo completo

    About UsClasspop is a leading marketplace for unique social experiences in the U.S. and Canada, providing access to world-class instructors and content.The RoleWe are seeking a full-time Community Team Lead with expertise in managing community partners and driving growth opportunities. This role is part of our operations team and involves leading and...

  • Event Planning Manager

    hace 4 semanas


    Quintana Roo, México Hilton Worldwide, Inc. A tiempo completo

    Company OverviewHilton Worldwide, Inc. is a leading global hospitality company with a rich history of providing exceptional guest experiences across its global brands.We are dedicated to continuing our tradition of delivering remarkable hospitality experiences around the world every day.Job SummaryThe Event Planning Manager will be responsible for the...


  • Quintana Roo, México Marriott International, Inc A tiempo completo

    Director of Guest ExperienceAbout the Role:This is an exciting opportunity to join Marriott International, Inc. as a Guest Experience Director in The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Playa Del Carmen, Mexico. As a key member of the resort operations team, you will play a vital role in ensuring exceptional guest experiences and driving overall...

  • Reservations Manager

    hace 6 meses


    Quintana Roo, México Andaz Mayakoba A tiempo completo

    Summary Hyatt has redefined the hotel experience with the Andaz brand reflecting its very own meaning "personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept, which is growing worldwide to create a truly immersive stay. DISTINCTIVELY LOCAL, IN EVERY SENSE every Andaz hotel was...


  • Quintana Roo, México Thompson Playa Del Carmen A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Sales Development Manager to join our team at Thompson Playa Del Carmen. As a key member of our sales department, you will play a crucial role in driving revenue growth and maximizing sales.Key Responsibilities:Assist with the efficient running of the department in line with corporate strategies and brand...


  • Quintana Roo, México Etéreo A tiempo completo

    Luxury Beverage Operations ManagerEstimated Salary: $60,000 - $80,000 per yearAbout Etéreo:Etéreo is a luxury resort located in the Riviera Maya, Mexico. We offer an unparalleled experience of comfort and tranquility, surrounded by nature and beautiful beaches.Job Description:The Luxury Beverage Operations Manager will oversee all beverage-related...


  • Quintana Roo, México Michael Page A tiempo completo

    Job DescriptionThe Business Development Manager will oversee the commercial department's daily activities, developing and implementing effective short-term, medium-term, and long-term business strategies. This includes establishing and maintaining strong relationships with clients, managing and resolving complex client issues, and identifying new business...

  • Kitchen Manager

    hace 1 semana


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Job OverviewThis Kitchen Manager position is an excellent opportunity to join the team at The St. Regis Kanai Resort Riviera Maya, a luxurious resort in Mexico.About the RoleWe are seeking a highly skilled and experienced individual to supervise and coordinate the activities of our culinary team. As a Kitchen Manager, you will be responsible for ensuring...


  • Quintana Roo, México Andaz Mayakoba A tiempo completo

    Restaurant Assistant Manager Role**About Us**At Andaz Mayakoba, we redefine the hotel experience by embracing local inspirations and uncompromised service. Our innovative approach creates a truly immersive stay for our guests.We are seeking an exceptional Restaurant Operations Manager to join our team. As a key member of our management staff, you will be...


  • Quintana Roo, México Accor Hotels A tiempo completo

    Delano Dubai, a member of Accor Hotels, is seeking a highly skilled Pool & Beach Supervisor to lead our team in delivering exceptional service and creating an unforgettable experience for our guests. This role requires a strong leader who can oversee daily operations, train and inspire their team, and maintain the highest standards of presentation and...

  • Restaurant Manager

    hace 1 semana


    Quintana Roo, México Marriott International, Inc A tiempo completo

    About the JobWe are seeking a highly skilled and experienced Restaurant Manager to join our team at The St. Regis Kanai Resort Riviera Maya in Playa Del Carmen, Mexico.Job Summary:The Restaurant Manager will be responsible for ensuring the smooth operation of our restaurant, providing exceptional service to guests, and leading a team of staff to deliver an...

  • Purchasing Manager

    hace 7 días


    Quintana Roo, México Marriott International, Inc A tiempo completo

    Purchasing Manager Job SummaryWe are seeking a highly skilled Purchasing Manager to lead our procurement efforts and ensure the timely delivery of quality products. The ideal candidate will have a strong background in finance and accounting, with experience in purchasing or a related field.Responsibilities:Formulate and implement effective procurement...