Guest Service Representative

hace 16 horas


Quintana Roo, México Marriott International, Inc A tiempo completo

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment at The St. Regis Kanai Resort Riviera Maya. This role is an exciting chance to develop your skills and experience in guest service and operations.

About the Role:

We are seeking an experienced Guest Service Representative who will be responsible for providing exceptional service to our guests. This includes responding to guest inquiries, resolving issues, and ensuring that our guests feel welcome and cared for during their stay.

Responsibilities:

  • Respond to guest calls, emails, and messages in a timely and professional manner.
  • Provide information and assistance to guests on hotel services, amenities, and local attractions.
  • Resolve guest complaints and issues in a fair and efficient manner.
  • Work closely with other departments to ensure seamless delivery of services to our guests.
  • Participate in ongoing training and development to improve knowledge and skills.

Requirements:

  • Bachelor's degree in Hospitality or related field (or equivalent experience).
  • At least 2 years of experience in a customer-facing role, preferably in hospitality.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in English and Spanish (written and spoken).

Benefits:

  • Competitive salary: $28,000 - $35,000 per year.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Discounts on hotel stays and other Marriott International properties.

Join Our Team:

If you are a motivated and dedicated individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. As a Guest Service Representative at The St. Regis Kanai Resort Riviera Maya, you will have the chance to work in a unique and beautiful location, surrounded by a talented team of professionals who share your passion for hospitality.



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