Senior Quality Assurance Manager
hace 1 semana
Job Title: Senior Quality Assurance Manager
About the Role:
We are seeking a highly experienced Senior Quality Assurance Manager to join our team at Buscojobs México. As a key member of our organization, you will be responsible for leading customer-facing quality initiatives and ensuring the highest standards of quality in our products.
About the Position:
This is a full-time position that requires a strong background in quality engineering, with a focus on customer-facing roles in manufacturing or engineering environments. The ideal candidate will have a proven track record of successfully resolving complex customer quality issues and driving quality improvements.
Key Responsibilities:
- Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.
- Manage high-priority customer complaints and escalations, ensuring timely and effective resolution.
- Lead and facilitate root cause analysis (RCA) investigations for complex or recurring customer issues.
- Oversight of corrective and preventive actions (CAPA) using methodologies such as 8D, 5-Why, and Six Sigma tools.
- Ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.
Requirements:
- Bachelor's degree in Engineering, Quality Management, or related field (Master's degree preferred).
- 7+ years of experience in quality engineering, with a focus on customer-facing roles in manufacturing or engineering environments.
- Proven track record of successfully resolving complex customer quality issues and driving quality improvements.
- Extensive experience with quality management systems, customer audits, and regulatory compliance.
What We Offer:
- An estimated salary range of $60,000 - $90,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a dynamic and growing company, with a strong commitment to quality and customer satisfaction.
How to Apply:
If you are a motivated and experienced quality professional looking for a new challenge, please submit your resume and cover letter for consideration.
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