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**Customer Service Excellence at Omron**
We are seeking a highly skilled Customer Care Associate to join our team at Omron Guadalajara. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and supporting our Direct Customer and Channel Partner sales efforts.
**Key Responsibilities:**
- Resolve customer inquiries and cases in a timely, accurate, and considerate manner, adhering to documented processes and procedures.
- Provide price and delivery guidance, expediting issues to the proper Omron facility, domestically or internationally.
- Initiate and edit sales adjustments, RMAs, cancellations, and stock rotations, submitting them for approval before entering them into the JDE system.
- Compose thoughtful responses to a variety of requests and interact with outside sales and other Omron personnel to provide high-level sales support.
- Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship, collaboration, and documentation.
**Requirements:**
- High School degree or equivalent; Associates Degree or higher preferred.
- Minimum of 3 years of experience in a business-to-business Customer Service related position or equivalent.
- Ability to provide exceptional customer service in a high-stress environment.
- Ability to establish and maintain good customer relationships.
- Knowledge of Office 360 and JDE; Bilingualism (English, Spanish, French) is preferable; Working knowledge of CRM platforms preferred (e.g. Salesforce, Oracle Cloud).
**Join Omron and Shape the Future**
