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Customer Service and Logistics Coordinator

hace 2 semanas


Saltillo, Coahuila de Zaragoza, México Sanhua International A tiempo completo

At Sanhua International, we are seeking a highly skilled Customer Service and Logistics Coordinator to join our team in Houston. This role offers an attractive compensation package of $60,000 - $80,000 per year.

Job Description:

This position is responsible for driving customer satisfaction by addressing inquiries, resolving issues, and maintaining extensive product knowledge. The ideal candidate will possess high energy and strategic thinking skills to provide exceptional customer service.

The primary objectives of this role include:

  • Handling client orders, delivery, and maintaining customer relationships
  • Serving as a liaison between the warehouse and production teams
  • Ensuring timely and accurate order fulfillment

As a key member of our team, you will be responsible for consulting with customers to enhance their success with our products and services. Your passion for delivering above-and-beyond service will drive customer delight and loyalty.

Key Responsibilities:
  • Advise customers on successful product utilization based on their unique needs
  • Address complaints and issues with effective solutions and a positive attitude
  • Maintain accurate and up-to-date product knowledge
  • Track interactions in CRM/ERP systems
Requirements:

To excel in this role, you should have:

  • Bachelor's degree in Supply Chain, Logistics, or a relevant field
  • 3+ years of experience supporting client success
  • Strong written and verbal communication skills
  • Excellent time-management and prioritization skills
  • Possession of a sense of urgency
  • Experience using Microsoft Office Suite
  • Knowledge in WMS and ERP systems
  • Fluency in English