Customer Service Representative

hace 7 horas

Xico, México Percepta International A tiempo completo

**Job Title:** Customer Service Representative

**Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Percepta International. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

**Responsibilities:**

  • Establish clear retention goals and develop strong advisory relationships with client management to understand their needs and align our products and services.
  • Develop client plans with goals and key performance indicators and monitor progress.
  • Serve as an advocate for client needs and issues across the company and ensure effective resolution.
  • Design and implement activities to continually improve the value and impact of our products and services.
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
  • Drive to deliver outstanding customer service.
  • Assess situations quickly and come up with solutions.

**Requirements:**

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of experience in client relationship management and/or relevant work experience, preferred.
  • Experience growing customer satisfaction, adoption, and retention, preferred.
  • Worked previously in the telecommunications industry, preferred.
  • Knowledge of customer success processes.

**Skills:**

  • High level of trust and integrity.
  • Strong verbal and written communication and interpersonal skills.
  • Detailed listening skills.
  • Strong customer service, interpersonal, and relationship building skills.
  • Time management and ability to prioritize projects and customer needs.
  • Conflict resolution skills - listen to the customer.
  • Exercise good service and business judgment with end goal of customer satisfaction.
  • Excellent English language, oral and written, with grammatical knowledge and etiquette.
  • Ability to sway the opinion of others through verbal and/or written correspondence.
  • Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation.
  • Use of technology for product resourcing to resolve customer issues.
  • Skilled at developing and nurturing strong business relationships, able to persuade and motivate others to achieve optimal outcomes that are mutually beneficial.
  • Team player, with the ability to take ownership of your work.

**Language:** English

  • Customer Service Representative

    hace 4 semanas

    Xico, México Amex A tiempo completo

    {"title": "Customer Service Representative", "content": "At American Express, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in ensuring our clients receive the support they need to succeed.Responsibilities include:Contacting clients with overdue accounts to secure...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Oocl Canada Inc. A tiempo completo

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Oocl Canada Inc.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Acsi Call Center A tiempo completo

    {"Job Title": "Customer Service Representative", "Job Summary": "At ACSI Call Center, we are seeking a professional to join our team as a Customer Service Representative. This role is responsible for answering patient questions, handling complaints, and providing support in a timely and efficient manner.", "Key Responsibilities": "Prioritize patient needs...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Epson America Inc. A tiempo completo

    {"title": "Customer Service Representative", "content": "Job SummaryEpson America Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued customers.Key ResponsibilitiesManage customer orders from...

  • Customer Service Representatives

    hace 4 semanas

    Xico, México Centros De Contacto A tiempo completo

    **About Us**Centros De Contacto is a leading company in the customer service industry, dedicated to providing exceptional support to our clients.**Job Summary**We are seeking highly motivated and experienced Customer Service Representatives to join our team. As a Customer Service Representative, you will be responsible for providing top-notch support to our...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Allianz Partners A tiempo completo

    Customer Service RepresentativeWe're seeking a highly skilled Customer Service Representative to join our team at Allianz Partners. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Answer inbound calls and handle...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Genesis Managment Llc A tiempo completo

    {"title": "Customer Service Representative", "content": "We are seeking a highly skilled Customer Service Representative to join our team at Genesis Management LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and...

  • Customer Service Representative

    hace 4 semanas

    Xico, México 4 Ndm A tiempo completo

    **Become a Customer Service Representative with 4 Ndm****About the Role:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and...

  • Customer Service Representative

    hace 9 horas

    Xico, México Trinseo Llc A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Trinseo LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers and driving business growth through effective order management and problem resolution.Key ResponsibilitiesManage customer orders...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Avantor A tiempo completo

    **Job Summary**Avantor is seeking a dedicated and skilled Customer Service Representative to join our team. This is an intermediate-level position that requires strong communication and problem-solving skills.**Key Responsibilities**Respond to routine customer inquiries and issues in a timely and professional manner.Escalate complex customer complaints or...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Mro Supply A tiempo completo

    About Mro SupplyMro Supply is a leading provider of industrial and commercial supplies, dedicated to delivering exceptional customer service and support to our clients.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Acsi Call Center A tiempo completo

    About the RoleWe are ACSI Call Center, a leading provider of customer service solutions in the Tijuana Area and now expanding to México City.We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Qualfon Corporation A tiempo completo

    Company OverviewQualfon Corporation is a leading business process outsourcing (BPO) company dedicated to delivering exceptional customer experiences. Our mission is to empower individuals to pursue their total vocation, create career development opportunities, and be the partner of choice for our clients.Our ValuesWe lead by example, ensuring our team...

  • Bilingual Customer Service Representative

    hace 1 día

    Xico, México Romexterra Construction A tiempo completo

    Customer Service Representative and DispatcherAt Romexterra Construction, we are seeking a highly skilled and bilingual Customer Service Representative and Dispatcher to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients in English and Spanish.Key...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Helpware Inc. A tiempo completo

    {"h1": "Customer Service Representative", "p": "At Helpware Inc., we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer experience team, you'll be responsible for providing top-notch support to our clients via email and chat.If you're a problem solver with excellent communication skills and a passion...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Fedex Express Lac A tiempo completo

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Konecta México A tiempo completo

    Join Konecta México as a Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner,...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Tech Mahindra De México, S. De R.L. De C.V. A tiempo completo

    Job Summary:We are seeking a highly skilled and bilingual customer service representative to join our team at Tech Mahindra De México, S. De R.L. De C.V. As a customer service representative, you will be responsible for providing exceptional service to our clients in both English and Spanish.Responsibilities:Respond to customer inquiries and resolve issues...

  • Customer Service Representative

    hace 4 semanas

    Xico, México Tech Mahindra De México, S. De R.L. De C.V. A tiempo completo

    We are seeking a highly skilled and bilingual individual to join our team as a Customer Service Representative. As a key member of our Call Center, you will be responsible for providing exceptional service to our clients in both English and Spanish. **Requirements:** * 6 months of experience in a Call Center environment * High School Diploma **What We...

  • Customer Service Representative

    hace 8 horas

    Xico, México Intugo A tiempo completo

    International Customer Service OpportunityAbout the RoleWe are seeking a highly skilled and multilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional service to our clients, resolving technical issues, and ensuring customer satisfaction.Key ResponsibilitiesTake...