IT Support Specialist

hace 3 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Nilfisk Group A tiempo completo
  • Key Responsibilities: Assist users with IT-related issues and resolve them as quickly as possible to maintain normal operations.

Main Responsibilities:

Provide level support onsite at the Queretaro, Mexico facility, as well as level support on onsite tickets, and escalate issues when applicable.

Onsite purchasing, configuration, and maintenance for desktops, laptops, printers, mobile devices, etc.

User creations/maintenance.

Coordinate end-user support issues to ensure timely distribution of knowledge and incident resolution.

Make tasks ordered by the manager or specialist.

Manage incidents and service requests.

Acquire/maintain knowledge regarding Nilfisk, Inc. installed hardware and software applications.

Introduce and train new hires.

Assist with the documentation of IT Service Desk processes and procedures.

Provide other IT support functions as necessary.

Requirements:

Advanced English.

Familiar with ticketing system.

Familiar working in a production environment using IT knowledge.

Familiarity with Windows 10 & Windows 11, Office, in local language and in English. MS Outlook, HP computer, VoIP, MS Exchange, and Active Directory, etc.

Experience working with laptop and PC hardware.

Experience working with infrastructure and network.


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