IT Operations Specialist
hace 1 mes
TE Connectivity's IT Operations Teams are responsible for the installation, configuration, and ongoing maintenance of computer systems and data centers. They monitor batch schedules, troubleshoot issues, and manage tape backups. Our IT Operations Teams provide timely resolution of problems and escalation on behalf of customers to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
Key Responsibilities
Supports hardware installation and configuration and ongoing maintenance of the computer and MDF.
May monitor and troubleshoot equipment and assist with logging and documentation.
Coordinates, diagnoses, troubleshoots, and supports incident employee issues with personal computers, mobile devices, printers, and related systems.
Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
Requirements
Bachelor's Degree in Computer Systems Engineering or related field
Minimum experience: 3 - 5 years experience as IT Analyst
Languages: Advanced/Fluent English
Competencies
Integrity
Accountability
Inclusion
Innovation
Teamwork
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