Customer Service Representative

hace 5 días

Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and driven Customer Service Representative to act as a customer advocate within Optimas Solutions. As a Customer Service Representative, you will be responsible for ensuring that our customers receive professional, world-class service from all Optimas departments and personnel.

Main Responsibilities:

  • Manage customer account responsibilities, including providing communication between customers and all other Optimas departments and personnel as necessary.
  • Enter orders, monitor order status, and expedite parts for customers.
  • Work with Materials and Production Control, Plan & Schedule assigned account orders.
  • Manage and coordinate RFQ's or identify the proper group to which to transfer.
  • Provide and document feedback on the Optimas relationship.
  • Provide regular materials status reports to customers and ensure customer inventory liabilities are appropriately managed.
  • Identify new opportunities and use them to increase sales with assigned accounts or move them to other teams to develop.
  • Take appropriate actions to resolve quality issues related to service and product.
  • Report to senior management on account status as required.
  • Proactively interact with customers on a regular and ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Optimas.
  • Review how Optimas can add value and help with each account's purchasing needs.
  • Coordinate and lead activities and communication between each account and Optimas business departments to achieve appropriate business solutions, respond to customers' purchasing needs, and coordinate sales.

Qualifications:

  • Expert in Customer Service—Working to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers.
  • Administration—Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, basic arithmetic, and resources. Achieved with life experience and recipient of a High School Diploma. Bachelor's Preferred.
  • Production and Processing—Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Computer Knowledge—The ability to operate software and electronic devices. Intermediate knowledge of Microsoft Office products (inclusive of Excel, Access, Word, and Outlook).
  • Proficient in English language (oral and written).
  • Oral and Written Expression—Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

  • While performing duties of this job, the employee is regularly required to talk and/or hear.
  • The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
  • Primarily desk/office call center setting with travel less than 10%.
  • Fast-paced, ever-changing environment.
  • Every Day We Go Above And Beyond.

Compensation:

At Optimas Solutions, we believe in having a competitive compensation scheme to motivate and retain our employees. More information will be given throughout the process.

Equal Employment Opportunity:

Optimas Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or genetics. In addition to federal law requirements, Optimas Solutions complies with applicable state and local laws governing nondiscrimination in employment.

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