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Retail Store Manager

hace 2 meses

Pachuca de Soto, Hidalgo, México Under Armour, Inc A tiempo completo
About the Role

We are seeking a highly motivated and experienced Retail Store Manager to lead our store team in delivering exceptional customer experiences and driving sales growth. As a key member of our retail leadership team, you will be responsible for overseeing all aspects of store operations, including sales, customer service, inventory management, and visual merchandising.

Key Responsibilities
  • Business Leadership
    • Develop and execute a strategic business plan to achieve sales and profitability targets
    • Analyze sales trends and make data-driven decisions to drive business results
    • Lead a high-performing team to achieve sales and customer service goals
  • Customer Experience
    • Act as a brand ambassador and consistently model Under Armour's service standards and selling behaviors
    • Build customer loyalty through in-store experiences and omni-channel solutions
  • Retail Operations
    • Direct the handling of merchandise, shipment receipt, processing, floor sets, markdown, and replenishment
    • Oversee and ensure efficiency of all daily operational procedures
    • Complete store audit compliance and shrink results aligning with loss prevention standards
    • Manage payroll and schedule adjustments to maximize productivity
    • Lead visual directives, including planning, scheduling, and executing within allotted timeframe
    • Analyze merchandise reports and moves to maximize presentation
    • Maintain a safe and organized sales floor, cash wrap, and fitting room
  • Team Development
    • Motivate and inspire the team through Under Armour's Core Competencies and functional behaviors
    • Build relationships with teammates, peers, and supervisors to lead positive change
    • Lead the management team through execution of all performance management tools
    • Effectively communicate with the management team to align and drive business strategy
  • Recruitment and Development
    • Recruit, hire, develop, and retain high-performing teammates
    • Teach, train, and coach the store leadership team through completion of Division of Responsibilities (DOR)
    • Develop succession plans creating career paths for teammates
    Requirements
    • Minimum 3 years management experience
    • Minimum one year management in a sports/apparel & footwear retail environment
    • Ability to work a flexible schedule to meet the needs of the business
    Physical Requirements
    • Ability to handle or relocate products up to 25 lbs/12kgs
    • Able to stand and move about for extended periods of time with short breaks
    • Ability to freely access all areas of the store