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Customer Collaboration Specialist
hace 2 meses
About This Role
We are seeking a highly skilled Customer Collaboration Analyst to join our team at Mondelēz International. As a key member of our Customer Service & Logistics team, you will play a critical role in driving business growth and improving customer satisfaction.
Your Key Responsibilities
- Be the primary point of contact for your customer portfolio, managing escalations and resolving issues to ensure maximum customer satisfaction.
- Work closely with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives.
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding, and promotional sales, driving decision-making to maximize service levels and sales.
- Collaborate with cross-functional teams to achieve business and commercial objectives, supporting the improvement agenda and developing strong relationships with customers.
Your Skills and Experience
- Proven experience in CS&L and customer-facing roles, with a strong analytical and problem-solving skillset.
- Experience in fast-moving consumer goods or consumer packaged goods companies, with a solid understanding of SAP and MS Office.
- Excellent customer orientation, influencing, and communication skills, with a strong focus on delivering productivity, service, and KPIs.
- A team player with a proactive approach, flexibility, and a strong focus on delivering results.
About Mondelēz International
Mondelēz International is a leading global snacking company with a diverse portfolio of iconic brands. We are committed to leading the future of snacking and making a positive impact on society. Our team is passionate about delivering exceptional customer experiences and driving business growth.
What We Offer
We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our benefits package includes a competitive salary, comprehensive health insurance, and a range of employee perks.
Join Our Team
At Mondelēz International, we are committed to diversity, equity, and inclusion. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional customer experiences.
