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Customer Service Representative

hace 2 meses

Guadalajara, Jalisco, México QUID - INNTECI A tiempo completo
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at QUID - INNTECI. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Order Processing: Receive and process orders, purchase write-ups, and confirmations in a timely and accurate manner.
  • Customer Communication: Communicate with internal and external customers to clarify orders, provide updates, and resolve any issues.
  • Logistics Coordination: Arrange domestic truck freight, prepare documentation, and track shipments to ensure timely delivery.
  • Inventory Management: Assist with inventory discrepancies, track shipments, and update the system accordingly.
  • Account Management: Support Account Managers/Traders with specific accounts, provide sales/purchase contracts, and delivery confirmations.
  • Problem-Solving: Identify and resolve shipping, product, and invoice problems in a timely and professional manner.
Requirements
  • Education: Minimum academic training in Business Management, Economics, Marketing, International Trade, or Industrial and/or Process Engineer.
  • Language Skills: Proficiency in Spanish and English (B2/C1 level).
  • Experience: Minimum 1-2 years of performance in a similar role.
  • Skills: Proficiency in MS Office, knowledge of Contact Management Systems, and ability to thrive in ambiguous situations and deadline pressures.
Working Conditions
  • Contract Type: Direct hiring.
  • Hours: Monday through Friday, Office Hours.
  • Modality: On-site position, offices located in Andares, Guadalajara.

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.