Accounts Receivable Operations Leader
hace 2 meses
Position Overview
The Accounts Receivable Operations Leader is accountable for the daily management and guidance of smaller teams, concentrating on specific sub-processes or geographical areas. This role involves providing strategic input and overseeing daily operations under the direction of senior management.
This position typically requires a seasoned professional with in-depth knowledge of the processes, enabling effective coaching and development of team members. Participation in transactional activities is also expected as necessary.
Company Vision
At Maersk, we envision a future where we seamlessly integrate container logistics, simplifying and connecting our customers' supply chains. Our workforce is crucial to realizing this vision.
We are committed to innovation and transformation, leading to the establishment of a new Global Service Center (GSC) hub in the Americas, enhancing our customer experience by providing localized support and scalable talent.
What We Offer
- Exciting career opportunities with an international scope, aimed at expanding your professional experience through our award-winning talent development programs.
- A dynamic and inspiring work environment that fosters motivation and collaboration among a diverse and talented team.
- A culture that emphasizes fairness, mutual respect, and responsibility towards our business and customers.
- A competitive compensation and benefits package, recognized as one of the best in the industry, with ongoing personal and professional development initiatives.
- A commitment to diversity, aiming to unlock the potential of all team members as a source of strength for high-performing teams.
Key Responsibilities
- Manage and oversee the collection of outstanding customer accounts.
- Ensure timely collection of all invoice types and conduct credit reporting and analysis.
- Monitor accounts and manage day-to-day operations of assigned teams.
- Conduct portfolio reviews with collectors and analysts.
- Handle escalated business-to-business collection calls.
- Coordinate with clusters and dispute resolution teams.
- Prepare reports on the status of collection activities.
Qualifications
- Advanced proficiency in English is required.
- A minimum of 5-8 years of relevant experience, including 4+ years in Collections, Accounts Receivable, or Banking.
- Expertise in Excel, including reporting, analysis, VLOOKUP, Pivot tables, IF statements, and data validation.
- Experience in Global B2B collections is highly preferred.
- Strong analytical and negotiation skills with a keen attention to detail.
- Proven leadership and people management abilities.
- Experience working with a global finance community.
- Ability to manage stakeholders effectively.
- Experience leading process improvement and technology implementation projects.
- Act as the primary point of contact and escalation for the team.
- Ability to develop and lead a team of specialists.
- Familiarity with NetSuite is desirable.
Maersk is dedicated to fostering a diverse and inclusive workplace, valuing different perspectives and styles of thinking. We are an equal opportunity employer and welcome applicants from all backgrounds.
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