Order To Cash Operations Manager

hace 1 mes


Xico, México Johnson & Johnson A tiempo completo

About Us: At Johnson & Johnson, we're committed to transforming the history of health in humanity. With a rich legacy of innovation and pioneering spirit, we strive to make a meaningful impact on the lives of over 1 billion patients and consumers every day.

We believe that diversity and inclusion are essential to our success. We welcome talented individuals from all backgrounds, perspectives, and experiences to join our team and contribute to shaping the future of healthcare.

Our Vision: When you join Johnson & Johnson, your move could mean our next breakthrough. We're dedicated to reimagining the way healthcare is delivered and helping people live longer, healthier lives.

About the Role: We're seeking an experienced Order To Cash Operations Manager to lead our efforts in CDMX. In this critical role, you'll be responsible for executing all activities related to invoicing, document submission through a collection's agency, and customer reconciliation process.

Your Key Responsibilities: As an Order To Cash Operations Manager, you will:

  • Guarantee the conduction of a robust Governance Model and elaborate structured mitigation plans by managing closely the core team members and stakeholders.
  • Oversee the day-to-day progress of projects.
  • Elaborate RACI matrix to clarify roles & responsibilities.
  • Design and implement SLA's among areas.
  • Design and implement performance dashboards relevant to ensure achievement of KPI's (process and business).
  • Use innovative problem-solving and critical thinking approaches to proactively solve a broad range of problems across initiatives and escalation point when consensus decisions cannot be reached.
  • Elaborate meetings agendas, minutes, and events (including RCPS, KPI, MSP & Projects Alignment).
  • Support the other OTC stakeholders on technical discussions on projects related to disputes & submission process.
  • Promote deeper alignment with key areas to improve the OTI process.
  • Define and elaborate operational standards.
  • Detect proactively operational disruption and propose action plans to avoid business impact.
  • Propose process improvement initiatives according to the priorities of the business.
  • Train all dep. Employee in Operational Standards.

What We Offer: As a valued member of our team, you can expect:

  • A competitive salary of approximately $60,000-$80,000 per annum, based on location and experience.
  • An opportunity to work with a global leader in the healthcare industry.
  • A collaborative and dynamic work environment.
  • The chance to develop your skills and expertise in operations management.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Requirements: To succeed in this role, you'll need:

  • Customer service experience, logistics experience, Order to Cash process knowledge.
  • A strong background in Lean and Six-Sigma, (Black-Belt certification is desirable).
  • PMI or FPX certification is desirable.
  • Strong business knowledge, technical skills, and sound judgment to effectively assess risk, develop contingencies, and determine when to escalate issues.
  • Process-oriented with an unrelenting drive for continuous improvement.
  • Demonstrates a clear bias for action and sense of urgency and will hold themselves accountable for flawless execution.
  • Customer-centric mindset.
  • Strong collaboration skills and able to influence without authority.
  • A College/University degree or Equivalent. (Engineering degree is preferable)
  • English (Medium - Advanced)
  • 5 years of experience related

Please note: The estimated salary range is based on national averages and may vary depending on location and individual qualifications.



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