Customer Order Liaison
hace 4 semanas
**Job Summary**:
Fulfillment Services Coordinator
Job Description:
We are seeking a skilled Fulfillment Services Coordinator to join our team at Gas Power Global Services. This role will be responsible for facilitating transactions, producing, assembling, and delivering replacement or repair parts and equipment as part of our Services agreements or orders.
Key Responsibilities:
- Focus on customer parts fulfillment through the order cycle, working quickly, accurately, and effectively to resolve customer issues.
- Interface with internal and external customers daily to meet fulfillment needs for orders, meeting quarterly sales and cash targets, and customer deadlines.
- Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations, including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial, and Field Teams.
- Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX), and Contractual Services Agreements (CSAs) fulfillment requests.
- Act as the voice of the customer for escalations relating to orders and parts delivery.
- Manage shortages and returned material while supporting the business inventory and quality strategy.
- Enhance and maintain internal and external customer relationships.
- Support system enhancements and key initiatives that affect parts fulfillment operations.
- Provide clear and detailed quote/order management communication to all affected stakeholders across the lifecycle of the order.
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