Customer Service Representative for North American Operations

hace 2 semanas


Hermosillo, Sonora, México Leoni A tiempo completo

A leading global manufacturing company, Leoni, seeks an experienced Customer Service Representative to join its team in Mexico. This role is focused on delivering exceptional customer experiences and ensuring seamless day-to-day operations between the Advanced Delivery Center (ADC), customers, production facilities, and third-party logistics.

**Key Responsibilities:**

• Manage day-to-day customer service for selected customers, including coordination of daily operations and communication with stakeholders.
• Process customer orders in the ERP system, analyze schedules against agreed contracts, and negotiate solutions for deviations.
• Monitor inventory levels at ADC and initiate emergency measures if required.
• Support dispatch planning and truck routing at ADC.
• Ensure accuracy of finished goods inventory in the ERP system and support cycle counting and stock take processes.
• Track excess stock at ADC and implement measures to reduce it.
• Monitor key performance indicators (KPIs) in the area of responsibility.
• Coordinate actions to ensure customer satisfaction and address any deviations.
• Collaborate with Sales to process VCM-related recharges to customers and demand manage NAFTA customers in SAP IBP.

**Requirements:**

• Degree in Economics or Engineering
• Experience in customer service or planning, preferably in the automotive industry.
• Fluency in English (C1 level).
• Proficiency in MS-Office and ERP systems, preferably SAP.
• Self-motivated, organized, quick learner, and results-driven individual who can work effectively in a high-pressure environment and prioritize multiple tasks.

**What We Offer:

Our company offers a competitive salary of approximately $60,000 USD per year, commensurate with experience, and a range of benefits that include opportunities for professional development, intercultural exchange, and innovation. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.



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