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Enterprise Customer Success Manager Americas

hace 2 meses


Mexicali, Baja California, México Canonical A tiempo completo

**Job Summary**

The role of an Enterprise Customer Success Manager at Canonical is a new and strategic department, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSMs) are responsible for developing trust with their assigned enterprise customers and providing them with the best possible experience navigating Canonical's vast offering.

**Key Responsibilities**

  • Develop and execute customer engagement plans to align with business objectives
  • Collaborate with Sales, Field Engineering, and Support teams to deliver customer-centric solutions
  • Manage a portfolio of enterprise customers in a specific geographic region and identify growth opportunities or renewal risks
  • Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention
  • Support customers through reactive ticket requests and create campaigns targeting multiple customers through digital touch-points and activities

**Requirements**

  • Impeccable customer-facing skills with a passion for cloud and data center infrastructure technologies
  • Ability to develop and execute customer engagement plans to align with business objectives
  • Strong collaboration and communication skills to work with cross-functional teams
  • Experience running a disciplined, weekly customer and business review process

**About Canonical**

Canonical is a company that specializes in cloud and data center infrastructure technologies. We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio.