Customer Portfolio Manager
hace 1 mes
This role is responsible for managing customer and/or supplier order portfolios and supervising customer deliveries.
Main Responsibilities- Shipment Management
- Oversight of shipment execution to ensure timely delivery.
- Liaison with customers regarding any anomalies or issues.
- Analysis of late deliveries on a weekly basis.
- Publishing results daily, weekly, and monthly.
- Occasional printing of shipment preparation lists for the storekeeper.
- Management of stock levels through regular checks.
- Booking suitable transportation means.
- Daily updates to the customer closure calendar.
- Notification to logistics or customers in case of non-compliance with production commitments.
- Verification of E.D.Is for correct integration.
- Retrieval of requests from the web.
- Inputting requests not covered by E.D.I.
- Maintenance of an up-to-date order book.
- Creation of logistics department instruction sheets/procedures.
- Reporting to the logistics manager.
- Analysis of causes and decision-making for suitable solutions.
- Resolution of customer complaints via the customer web portal.
Excellent communication skills for effective customer interaction.
Able to prioritize tasks and operate proactively.
Estimated Salary$60,000 - $80,000 per annum based on location and experience.
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