Customer Portfolio Manager

hace 1 mes


Silao, Guanajuato, México NOVARES A tiempo completo
Job Description

This role is responsible for managing customer and/or supplier order portfolios and supervising customer deliveries.

Main Responsibilities
  1. Shipment Management
  • Oversight of shipment execution to ensure timely delivery.
  • Liaison with customers regarding any anomalies or issues.
  • Analysis of late deliveries on a weekly basis.
  • Publishing results daily, weekly, and monthly.
  • Occasional printing of shipment preparation lists for the storekeeper.
  • Management of stock levels through regular checks.
  • Booking suitable transportation means.
  • Daily updates to the customer closure calendar.
  • Notification to logistics or customers in case of non-compliance with production commitments.
Delivery Call Management
  • Verification of E.D.Is for correct integration.
  • Retrieval of requests from the web.
  • Inputting requests not covered by E.D.I.
  • Maintenance of an up-to-date order book.
Logistics Support
  • Creation of logistics department instruction sheets/procedures.
  • Reporting to the logistics manager.
  • Analysis of causes and decision-making for suitable solutions.
Customer Claims Management
  • Resolution of customer complaints via the customer web portal.
Requirements

Excellent communication skills for effective customer interaction.

Able to prioritize tasks and operate proactively.

Estimated Salary

$60,000 - $80,000 per annum based on location and experience.


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