IT Service Delivery Specialist

hace 4 semanas


Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

Job Summary:
We are seeking a highly skilled IT Service Delivery Specialist to provide remote level 1 & 2 production and application support for Hilton Worldwide Digital Key System and Connected Room. The ideal candidate will have excellent communication skills, be technically savvy, and have a customer-focused approach. Key Responsibilities:

  • Provide live phone support during daytime/evening/weekend hours and participate in an on-call rotation.
  • Analyze, manage, and resolve L1/L2 digital key and connected room incidents in ServiceNow.
  • Work with hotels in real-time to resolve issues and maintain SLAs.
  • Conduct recurring incident problem management and work with appropriate teams for research assistance.

About the Role:
As an IT Service Delivery Specialist, you will be responsible for providing technical support to Hilton Worldwide's Digital Key System and Connected Room. You will work closely with the client to resolve issues and ensure that their needs are met. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-focused approach.

Requirements:
To be successful in this role, you will need to have a strong technical background, excellent communication skills, and a customer-focused approach. You will also need to be able to work in a fast-paced environment and be able to prioritize tasks effectively.

What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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