IT Service Delivery Specialist

hace 1 mes


Guadalajara, Jalisco, México NTT DATA, Inc. A tiempo completo
IT Service Delivery Support Role

The ideal candidate will provide remote technical support for Hilton Worldwide's Digital Key System and Connected Room.

Responsibilities include acknowledging, analyzing, and resolving Level 1 and Level 2 incidents in ServiceNow, participating in on-call support rotations, and providing real-time support for Hilton's Connected Room support line.

The successful candidate will maintain Service Level Agreements, engage in customer follow-up, and collaborate with hotels to resolve issues.

Key Responsibilities:

  • Acknowledge and analyze Level 1 and Level 2 incidents in ServiceNow.
  • Participate in on-call support rotations and provide real-time support for Hilton's Connected Room support line.
  • Maintain Service Level Agreements and engage in customer follow-up.
  • Collaborate with hotels to resolve issues.

Requirements:

  • Technical savvy and customer-focused individual.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment.

Job Segment: Technical Support, Technology



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